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GDay Casino - Closed account for no reason

RESOLVED
Complaint Info
Disputed casino GDay Casino
Reason Account closure
Amount € 100
Posted on January 27, 2020

Hi

I opened an account with gday casino and deposited 100 euro to avail of the welcome offer. After about 3 minutes of playing my account was self excluded.When I contacted live support they told me this has been done in error on their side. They sent off a request and told me this would take 10 days to reopen which is ridiculous as this was their error. It has since been 11 days and no response dispite numerous chasing.

Finally today I recieved a response to say my account was reopened however their was a cooling off period of 1 week or so.This will mean this casino has held my money for 3 weeks without me being able to access the account for no reason. This was totally their mistake.I have asked them today for a refund and have been told this will be considered and will take 28 days for a response which is extremely unacceptable. This was totally their fault for closing the account and they have held my money for nearly 2 weeks and expect me to wait another month.

Can you assist on this as I cannot believe this should be allowed.I have played numerous online casinos and never seen carry on like this.I am not getting any satisfactory answers when I query support or any information so have no option but to escalate now at this stage.

Thanks

Marc

Posted on January 29, 2020

Hi Marc,

We have returned the €100 you deposited and you have been notified by email about this.

Please accept our sincere apologies for any inconvenience caused.

Kind regards,

The Gday Casino Team

AskGamblers
Posted on January 29, 2020

Dear @OAKEY7,

Please confirm if the issue has been resolved. Be in aware in case you fail to respond within the given time frame we will consider your issue as resolved and your complaint will be closed accordingly. Please keep in mind that as per the AGCCS terms providing updates in a timely manner is a must.

Thank you for your cooperation.

Posted on January 30, 2020

Hi
Money has been refunded
Complaint can be closed
Marc

AskGamblers
Posted on January 30, 2020

Based on submitter's last post AskGamblers Complaints Team consider this case as Resolved and it is officially closed now.

Thank you all for your cooperation.

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