Complaint #32 Fairspin Casino

Unpaid winnings, 10 banking days have passed

By Potlesk2015

3 years ago

It's always round and round. A number of players have already complained. I won $3011 and submitted a withdrawal request. 10 banking days have passed and the money is nowhere to be found. The support keeps writing the same thing and no one is willing to solve the problem. At first they said they sent $800 but the transaction history says "in progress". They didn't even allow me to make multiple withdrawals, but I had to withdraw the total amount. I have screenshots of the conversation for everything. I strongly warn against this casino.

Disputed Casino Fairspin Casino

Reason Delayed payment

Amount $3011

Discussion

AskGamblers

• Support Team

3 years ago

Dear all,

As apparent from the submitter's latest post, the AskGamblers Complaint Team is pleased to announce the case has been resolved and closed.

We thank both parties for their assistance during the complaint process.

Potlesk2015

• 3 reviews

3 years ago

Yes, I confirm that this is indeed the case. Please close the case. I'll just point out that there was one withdrawal, but the casino sent a total of 4 payments, which makes no sense at all. And overall it was hell :) Thank you ASKGAMBLERS for your support.

Fairspin Casino

• Representative

3 years ago

Hi!
Apologies for all the delays.

According to our data player’s withdrawal has already been processed and sent to him on 24.11
The sum of this withdrawal is 3011$ which in turn converts to 2891.16 Euro according to the exchange rate at the time.

Respectfully,
Fairspin

AskGamblers

• Support Team

3 years ago

Dear Fairspin Casino,

Kindly note that the player's registered username and email with your casino could be found within the notification email sent by our complaint system automatically. To avoid losing time, however, we have just sent these manually in a private message.

Please confirm you have received the requested data and keep in mind that in case you fail to respond within the given timeframe we will consider your case unresolved and it will be closed accordingly. As a direct consequence of such closure, the operator's ranking score on AskGamblers will be decreased accordingly.

Thanks in advance for your cooperation.

Fairspin Casino Complaint Stats

Resolved 40 / 40

Avg. Amount $12,770

Avg. Complaint Duration 7 days

Avg. Response Time 1 day

Fairspin Casino Complaints

See all complaints for this casino

Payment delayed for several days

Hello dear askgamblers, I am writing to you to know why the fairspin casino is delaying in making the deposit in my crypto wallet, I contacted them but they do not clarify the payment date, I have been waiting for 7 days, I kindly ask you to contact them so they give me the solution, if you need I can also grant you the screenshot with the date of my withdrawal

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Fiarspin Casino -Withholds funds 280 usdt

Hello, My cryptocurrency withdrawal has been on hold for 6 days now and they don't give me a normal answer as to when they will withdraw my funds. Please help me understand the situation. If necessary, I can provide proof of the date of withdrawal of funds. I set the withdrawal date to 22nd, today is already 28th, this is very strange for withdrawal to crypto

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Blocked from account after making first withdrawal request

Hi. I have held a fair spin account since Nov 2024, and deposited many thousands of dollars in it. Today, June 5, I made my first withdrawal request for $1000. I first got a message my ID verification was approved. I was asked for more documentation and I provided all of it. Then I was blocked from my account, with a message saying I violated the terms and conditions! I have done no such thing. Finally, I got an email saying their decision is final- they won’t tell me what I’ve done- just that there was suspicious activity. I’m an old man in cancer treatment- my daughters help me put money in account etc but it’s always from my own accounts I share with them. And as I said I’ve been making lots of deposits with no issues. This is very unethical.

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$1,000

Fairspin lying about the terms

Hello, I started playing fairspin and I got a 1000 euro bonus (first deposit bonus) and I wagered it and I had 4200 euro, but I only got 1000 euro, I wrote to the live chat, but they kept lying about the bonus terms, I mean there is the terms and they said completely different things, but you can see everything in the screenshots, please help me with this, thank you.

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€4,200

Every day I have to beg for a paycheck

I won $25,417 and the casino only allows me to withdraw via SEPA. Every day I have to beg for a paycheck. They only paid out two amounts of $1073. Today is the second time they haven't paid. Still just excuses and words from the VIP manager that I have to be patient. That's why they call me a VIP player. It's the same as all complaints. This is how they try to delay my withdrawals so that I get the full amount as late as possible. It's unfair and very mentally demanding. I don't know what to do anymore.

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Withdrawal delay from 30th of July

Withdrew my money on 2024/07/30, From >22< days ago, And until this moment i didn't receive it!!!

Why do Fairspin workers break the rules that were set in by themselves? ((Violation of exceeding 10 banking working days)) Paragraph No. 5.14. From ACCOUNT, PAY-OUTS AND BONUSES it?

Is there a liquidity problem facing Fairspin platform? That's couldn't gives me my money?

Do they think that by prolonging the procedures like this, I will reverse the withdrawal and continue gambling?

From the date 30 of July2024 to this moment, 21 of august 2024, it has been 22 days since the withdrawal process was made. And every day I try to ask them what happened with it, and they return to me with scripted answers, and a lot of copying and pasting of the responses!

A very unpleasant situation, this harms the reputation of the platform!

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Withdrawals getting rejected and delayed

I recently signed up at Fairspin as all reviews I read were good and I especially like casinos that have very quick withdrawal speeds. I started playing there and passed the KYC verification. I withdrew $2,200USD and had to withdraw in 3 transactions as $1,000 is the maximum for each when using Interac as only available withdrawal method. They kept reversing my withdrawal back into my account and I kept going back to chat with them to find out what was going on. They said it was rejected and to try again. This happened several times. Now I have a very uneasy feeling about all of this. I’ve played online for years and based on technology nowadays there really is no reason for these delays or games casinos seem to play with clients in what seems to be attempts to not pay out funds.

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Casino is not paying out the money for 5 days

This casino does not pay me my money!

I passed the KYC check, I have all the photos confirming this.

I have been waiting for my money for the 5th day, although they stated that they pay out the funds within one hour.

When I write to support, they say just wait until the finance department transfers the money to you!

But that's not fair!!!

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Rejected withdrawal and no other withdrawal method

Hi, its been two days I have been requesting a withdrawal to my debit card, with which I made the deposit and I have withdrawn before but it keeps getting rejected. Customer service tells me to use the bank account method, which is not visible on withdrawal methods. When I tell this to the customer service team they keep telling me the technical department is working on it, and contact us tomorrow.

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Holding my withdrawal of 7000 EUR

Hi.

I’ve been waiting for my withdrawal for days and it’s not been completed yet.

It’s a sum of 7000 EUR and the support just says that my payment is in process and should be handled by the financial team however it’s taking long now. I’m worried. Please handle my payment quicker as it should not take this long !

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