Fairspin Casino - My withdrawal is being delayed

Respectable Hello for both parties.

I exact withdrawal amount is 26,000 usdt. and it's now been 7 days since I initiated the withdrawal request, I tried to contact the online support who told me that it will be processed in a few hours for the days pass without any news. I sent some emails, but the answers are always the same and without results. how can we play in an online gaming platform if we have to wait decades to recover and redeposit our money to play again ? and now I'm even afraid to redeposit my money again here so that in case of winnings I lose my energy and my time to recover my money, it's not professional and it makes the fluidity of the game uncomfortable.. I am an online player in several platforms and I have never faced this kind of problem of delay. so I ask you cordially to withdraw quickly as our deposits are made instantly.

Regards.

Hi!

We would like to inform you that this withdrawal request is currently being processed.

Please, keep in mind, that every withdrawal on our website is processed manually to ensure maximal levels of security of our players and their funds which is why sometimes it can take some time as state in the rules of our website, specifically paragraph 5.5 and 5.14 section “Account, Pay-Outs and Bonuses” which read as followed:

5.5. Considering that You have submitted Your identification documents (if applicable), Fairspin will process Your withdrawal request. The withdrawal request processing may take from ten (10) minutes or more, if Fairspin or relevant third parties have to perform additional checks.
5.14. Please note that funds usually will be transferred to Your external account or wallet within ten (10) banking days upon the moment (date) Fairspin has processed Your notice for withdrawal and Fairspin confirmed (approved) such withdrawal.

According to our data half of the sum has already been sent to player, while the other half is currently being processed which might take up to 10 banking days as stated above during which we will compete processing your request and send funds to player's wallet.

Respectfully,
Fairspin

greetings to you,

indeed I received $5000 yesterday on my wallet, as well as $6000 today. one of your collaborators told me that every day I was going to receive a part see $ 5000 a day until the withdrawal is complete. so I'm waiting to receive everything to confirm receipt of the full $26,000.

on the other hand I have a question for you if possible to have an honest answer. I play in several Casinos and have already happened to withdraw more than $200,000 in a single transaction and a single withdrawal that lasted less than a minute. but what about you? you say that you need time to check the gains, I don't mind. but once the winnings are verified, why send you the funds late and why send you part by part. if I were to win sums at 5 zeros, do I have to wait ages to withdraw my money? Do you have financial problems? because solvency in gaming platforms is the most important thing.

excuse me for these remarks and these questions, but I would like to know in what I invest my money and if it is safe.

Cordially

Hi!
Dear, Player


The delay was caused by the processing progress of your withdrawal request and additional security checks that are required for successful completion of this process. Please, keep in mind that according to the rules of our website. withdrawal process might take some time as stated in the rules of our website, specifically paragraphs 4.3 and 5.14 section “Account, Pay-Outs and Bonuses'' which reads as follows

4.3. Fairspin will carry out additional verification procedures for any payout exceeding the equivalent of 2,000.00 Euro and reserves the right to carry such verification procedures in case of lower payouts.

5.14. Please note that funds usually will be transferred to Your external account or wallet within ten (10) banking days upon the moment (date) Fairspin has processed Your notice for withdrawal and Fairspin confirmed (approved) such withdrawal.

As of right now your withdrawal request has been successfully processed and sent to your wallet, please expect the funds to soon arrive to your wallet.

Respectfully,
Fairspin

Dear @Razaorla,

The AskGamblers Complaint Team is kindly asking you to update your complaint in a timely manner and let us know if you have received the disputed payment/s. Please note that, in case you fail to respond within the given timeframe, we will consider your case resolved and it will be closed accordingly.

Please keep in mind that, as per the AGCCS Terms and Guidelines which you accepted upon registering and using our complaint system, you are obliged to provide the necessary level of assistance and cooperation during the process and providing updates in a timely manner is a must.

Should you face issues with other payments which were not part of the present case, please feel free to submit a separate complaint. 

Thanks in advance for your cooperation.

Hello
We are glad to tell that the withdrawal was successfully finished and received

Respectfully,
Fairspin