Complaint #29 Fairspin Casino

Lifetime account closure

By LuckyLuke79

3 years ago

I registered with Fairspin but then found that the payment methods I use were not available. I asked to close my account for life. Then I was told that I had to reply to the email, after 24 hours, and that I really want to close the account. When I then answered the email again after about 26 hours, I was told that it was too late, that my account was open, and that they had to start the process over.

Why should it be so difficult to close an account? And what does Fairspin expect the customer to do? You have to come back, not before, but after 24 hours have passed, but if you wait a little too long, it's too late. It is a shame that you have to use Askgamblers for help in closing your account.

Disputed Casino Fairspin Casino

Reason Account closure

Discussion

AskGamblers

• Support Team

3 years ago

Dear all,

As apparent from the submitter's latest post, the AskGamblers Complaint Team is pleased to announce the case has been resolved and closed.

We thank both parties for their assistance during the complaint process.

Inactive user

3 years ago

After I told them that they are the most difficult site to do an account closure, and that I had do use Askgamblers to solve this, I got a New email:

"Hello, dear Fairspin client!
Thank you for your request.
We sincerely apologize for slight misunderstanding.
You confirmed your request, and according to your confirmation your account has been blocked permanently for the reason you specified. We are really sorry for this inconvenience for you.
There was a misclick during the emailing responses."

As soon as a customer threatens to post on askgamblers, they apologize straight away, and blame it on wrong clicks in the mail etc. Imagine if they could just do what I wanted straight away, then this complaint would have been unnecessary. But the matter is now resolved.

Fairspin Casino Complaint Stats

Resolved 40 / 40

Avg. Amount $12,770

Avg. Complaint Duration 7 days

Avg. Response Time 1 day

Fairspin Casino Complaints

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Fairspin lying about the terms

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Every day I have to beg for a paycheck

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Withdrawal delay from 30th of July

Withdrew my money on 2024/07/30, From >22< days ago, And until this moment i didn't receive it!!!

Why do Fairspin workers break the rules that were set in by themselves? ((Violation of exceeding 10 banking working days)) Paragraph No. 5.14. From ACCOUNT, PAY-OUTS AND BONUSES it?

Is there a liquidity problem facing Fairspin platform? That's couldn't gives me my money?

Do they think that by prolonging the procedures like this, I will reverse the withdrawal and continue gambling?

From the date 30 of July2024 to this moment, 21 of august 2024, it has been 22 days since the withdrawal process was made. And every day I try to ask them what happened with it, and they return to me with scripted answers, and a lot of copying and pasting of the responses!

A very unpleasant situation, this harms the reputation of the platform!

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Withdrawals getting rejected and delayed

I recently signed up at Fairspin as all reviews I read were good and I especially like casinos that have very quick withdrawal speeds. I started playing there and passed the KYC verification. I withdrew $2,200USD and had to withdraw in 3 transactions as $1,000 is the maximum for each when using Interac as only available withdrawal method. They kept reversing my withdrawal back into my account and I kept going back to chat with them to find out what was going on. They said it was rejected and to try again. This happened several times. Now I have a very uneasy feeling about all of this. I’ve played online for years and based on technology nowadays there really is no reason for these delays or games casinos seem to play with clients in what seems to be attempts to not pay out funds.

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Casino is not paying out the money for 5 days

This casino does not pay me my money!

I passed the KYC check, I have all the photos confirming this.

I have been waiting for my money for the 5th day, although they stated that they pay out the funds within one hour.

When I write to support, they say just wait until the finance department transfers the money to you!

But that's not fair!!!

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Rejected withdrawal and no other withdrawal method

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Holding my withdrawal of 7000 EUR

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I’ve been waiting for my withdrawal for days and it’s not been completed yet.

It’s a sum of 7000 EUR and the support just says that my payment is in process and should be handled by the financial team however it’s taking long now. I’m worried. Please handle my payment quicker as it should not take this long !

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