Complaint #30 Fairspin Casino

Kept in a loop of time, $1,300 hanging in progress

By Vinc3

3 years ago

This casino is playing with me, 2 weeks passed, 10 working days, they keep saying - "expect your money soon... then - we have technical difficulty and we can't send you your funds yet", $ 1300 in this case, and they keep me in a loop for 2 weeks without any resolve in sight. This is unbelievable, never seen such a thing, info in attachment. Fairspin, when will you send me my money?

Disputed Casino Fairspin Casino

Reason Delayed payment

Amount $1300

Discussion

AskGamblers

• Support Team

3 years ago

Dear all,

As apparent from the submitter's latest post, the AskGamblers Complaint Team is pleased to announce the case has been resolved and closed.

We thank both parties for their assistance during the complaint process.

Vinc3

3 years ago

I've received the funds after quite a tiresome process that I've never encountered with any other online casino. Now I can say that this issue is completely resolved.

Vinc3

3 years ago

So to resume:
1. You paid to me by wire before but now your wire system is broken for 2 weeks
2. My card couldn't accept the payment the first time, so you've sent by wire
3. Now you claim you've sent on bank card despite you asked me for my crypto wallet
4. And also you claim that's the only method (why did you tell me you'll send on crypto wallet then?)
5. One client had the same issue and I provided screenshot that he was paid in crypto, then how so is withdrawal on the bank card the only option, and also you successfully sent my funds by wire before but now it is broken

Make up your mind. I didn't get money.

Vinc3

3 years ago

To reply on this: "Sir you made deposits via bank card. Withdraw is only available through this method" - no, you've paid by wire but not your wire is broken. And then why did you ask for my crypto wallet address in chat and email and told me you'll send crypto if that's so. After weeks of waiting you are still claiming various things that simply isn't so. Also I've found another client of yours on the complaints here with the SAME issue. Screenshot provided.

Fairspin Casino Complaint Stats

Resolved 40 / 40

Avg. Amount $12,770

Avg. Complaint Duration 7 days

Avg. Response Time 1 day

Fairspin Casino Complaints

See all complaints for this casino

Payment delayed for several days

Hello dear askgamblers, I am writing to you to know why the fairspin casino is delaying in making the deposit in my crypto wallet, I contacted them but they do not clarify the payment date, I have been waiting for 7 days, I kindly ask you to contact them so they give me the solution, if you need I can also grant you the screenshot with the date of my withdrawal

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Fiarspin Casino -Withholds funds 280 usdt

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Blocked from account after making first withdrawal request

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Fairspin lying about the terms

Hello, I started playing fairspin and I got a 1000 euro bonus (first deposit bonus) and I wagered it and I had 4200 euro, but I only got 1000 euro, I wrote to the live chat, but they kept lying about the bonus terms, I mean there is the terms and they said completely different things, but you can see everything in the screenshots, please help me with this, thank you.

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Every day I have to beg for a paycheck

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Withdrawal delay from 30th of July

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Why do Fairspin workers break the rules that were set in by themselves? ((Violation of exceeding 10 banking working days)) Paragraph No. 5.14. From ACCOUNT, PAY-OUTS AND BONUSES it?

Is there a liquidity problem facing Fairspin platform? That's couldn't gives me my money?

Do they think that by prolonging the procedures like this, I will reverse the withdrawal and continue gambling?

From the date 30 of July2024 to this moment, 21 of august 2024, it has been 22 days since the withdrawal process was made. And every day I try to ask them what happened with it, and they return to me with scripted answers, and a lot of copying and pasting of the responses!

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I passed the KYC check, I have all the photos confirming this.

I have been waiting for my money for the 5th day, although they stated that they pay out the funds within one hour.

When I write to support, they say just wait until the finance department transfers the money to you!

But that's not fair!!!

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Holding my withdrawal of 7000 EUR

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I’ve been waiting for my withdrawal for days and it’s not been completed yet.

It’s a sum of 7000 EUR and the support just says that my payment is in process and should be handled by the financial team however it’s taking long now. I’m worried. Please handle my payment quicker as it should not take this long !

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