Complaint #31 Fairspin Casino

Impossible to have account closed

By Emil M.

3 years ago

I wanted to have account closed permanently for gambling issues so I contacted chat, since they do not offer any responsible tool, they rather prefer people not to be protected at all, and what happened next completely made be sure of it.

Chat told me they can’t do it, to send an email. Standard crooks tactic. But then what happened was insane.

I emailed them in the evening, get a reply in the morning that account is on a 24 h cool-off and I need to email them again in 24 h to have the account closed, otherwise it will unlock and remain unlocked, although I requested permanent closure for gambling issues.

Then after many emails I find out that I need to email them in 24 h sharp, or within max 1 hour. BUT they emailed me at 5:35 my local time so I won’t do that. Some incredibly abusive tactics in their sorry attempt to keep customers spending money against their will.

Seems impossible to have the account closed

Disputed Casino Fairspin Casino

Reason Account closure

Discussion

AskGamblers

• Support Team

3 years ago

Dear all,

As apparent from the submitter's latest post, the AskGamblers Complaint Team is pleased to announce the case has been resolved and closed.

We thank both parties for their assistance during the complaint process.

Emil_moto

• Romania • 5 reviews

3 years ago

Closing my account after live chat request for self exclusion due to gambling issues; + after 10+ emails in the same way; + after complains on forums showing the completely ugly side of this ‘casino’, does not seem to take responsible gaming into account. MOREOVER you say you treat it extremely serious. WOW
I am speechless.

0 responsible gaming all the way

AskGamblers

• Support Team

3 years ago

Dear @Emil_moto,

The AskGamblers Complaint Team is kindly asking you to update your complaint in a timely manner and confirm if you consider the issue resolved. Please note that, in case you fail to respond within the given timeframe we will consider your case resolved and it will be closed accordingly.

Please keep in mind that as per the AGCCS Terms and Guidelines which you accepted upon registering and using our complaint system, you are obliged to provide the necessary level of assistance and cooperation during the process and providing updates in a timely manner is a must.

Thanks in advance for your cooperation.

Fairspin Casino

• Representative

3 years ago

Hi!

We at Fairspin take Gambling addiction extremely seriously hence why our rules are designed to make sure, that person does what is right for them at a given time.

We would like to point out that the player’s account has been blocked upon confirmation,

The player has not made any deposits since initial request and account has been indefinitely banned without a possibility of unbanning.

Respectfully,
Fairspin

Fairspin Casino Complaint Stats

Resolved 40 / 40

Avg. Amount $12,770

Avg. Complaint Duration 7 days

Avg. Response Time 1 day

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