Fairspin Casino - I didn't receive my winnings

Hi!
We are sorry to know that you have encountered such difficulties on our website.

We would love to help you out in this situation, however in order to do so an additional information is required.
Would you kindly provide us with an e-mail address you have registered on our website?

Alternatively, you can contact us via E-mail at suppor­t.e­n@f­air­spin.io and explain your situation in detail. The more information you provide us with, the faster we’ll be able to investigate this issue.

Respectfully,
Fairspin

Dear Fairspin Casino,

Kindly note that the player's registered username and email with your casino could be found within the notification email sent by our complaint system automatically. To avoid losing time, however, we have just sent these manually in a private message.

Please confirm you have received the requested data and keep in mind that in case you fail to respond within the given timeframe we will consider your case unresolved and it will be closed accordingly. As a direct consequence of such closure, the operator's ranking score on AskGamblers will be decreased accordingly.

Thanks in advance for your cooperation.

Hi!
We have double checked the information regarding the user's withdrawal request.

According to our data, withdrawal has been successfully processed and sent to the user.

Please, keep in mind that processing withdrawals on our website might take some time as stated in the rules of our website.
Every withdrawal is processed manually to ensure the maximum levels of safety of both users and our website.

As soon as this particular withdrawal has been processed it was sent to user and the progress of this particular transaction can be seen here: https:­//t­ron­sca­n.o­rg/­#/t­ran­sac­tio­n/c­273­97f­75f­7aa­c2a­3e9­c1b­797­f72­1b2­812­860­709­be6­776­0e9­620­ae7­a21­85982b

Respectfully,
Fairspin

hello
today i check it my balance and im didnt recive the money.

Hi!
Dear all,

We have double checked all the information we have at hand regarding this withdrawal request.

According to our data this withdrawal request has been successfully processed on our end and sent to the player. Specifically it was sent to the wallet address the player has entered upon requesting withdrawal and later confirmed via e-mail. Here’s the hash of this transaction we provided you with earlier: https:­//t­ron­sca­n.o­rg/­#/t­ran­sac­tio­n/c­273­97f­75f­7aa­c2a­3e9­c1b­797­f72­1b2­812­860­709­be6­776­0e9­620­ae7­a21­85982b

At this particular stage of withdrawal the player is solely responsible for their funds and what happens to them as stated in the rules of our website to which each player agrees upon registration, particularly paragraph 5.7 from section “Account, Pay-Outs and Bonuses” which reads as followed:

5.7. After the funds have been withdrawn from Your wallet (Member Account), You are solely responsible for any freeze or confiscation that may arise due to the exchange terms of use that restrict transactions from gambling websites. Always read and understand Your exchange's or other wallet provider terms of use and use at Your own risk.

Respectfully,
Fairspin

Dear @mereimate0,

The AskGamblers Complaint Team is kindly asking you to update your complaint in a timely manner and let us know if you have received the disputed payment. Please be notified that, in case you fail to respond within the given timeframe, we will consider your case resolved and it will be closed accordingly.

Please keep in mind that, as per the AGCCS Terms and Guidelines which you accepted upon registering and using our complaints system, you are obliged to provide the necessary level of assistance and cooperation during the process and providing updates in a timely manner is a must.

Thanks in advance for your cooperation.