Complaint #14 Fairspin Casino

Casino ignoring me and don't reply to my emails

By Nikita K.

3 years ago

So I try close my account in this casino and sent them like 5-6emails the past 10 days. They just don't reply to my emails so I contacted live support 3 times and they keep saying to me that they didn't get any emails from me. I just feel they ignore me because I don't know how they can't see my emails. I even offered them that I can show them that I sent like 5 times past 10 days but every time, they say that I just sent the email again so at this point I don't know what more I can do.

Disputed Casino Fairspin Casino

Reason Account closure

Discussion

AskGamblers

• Support Team

3 years ago

Dear all,

As apparent from the submitter's latest post, the AskGamblers Complaint Team is pleased to announce the case has been resolved and closed.

We thank both parties for their assistance during the complaint process.

Coif

• Lithuania

3 years ago

You can close now resolved.

AskGamblers

• Support Team

3 years ago

Dear @Coif,

The AskGamblers Complaint Team is kindly asking you to update your complaint in a timely manner and confirm if you consider the issue resolved. Please note that, in case you fail to respond within the given timeframe we will consider your case resolved and it will be closed accordingly.

Please keep in mind that as per the AGCCS Terms and Guidelines which you accepted upon registering and using our complaint system, you are obliged to provide the necessary level of assistance and cooperation during the process and providing updates in a timely manner is a must.

Thanks in advance for your cooperation.

Fairspin Casino

• Representative

3 years ago

Your account has been succesfully blocked!
Let us know if you require any further assistance.

Fairspin Casino Complaint Stats

Resolved 40 / 40

Avg. Amount $12,770

Avg. Complaint Duration 7 days

Avg. Response Time 1 day

Fairspin Casino Complaints

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