Complaint #21 Fairspin Casino

3077 USD not paid out to my account

By Sabine S.

3 years ago

I played at the Fairspin casino for a while now. I enjoyed the casino until I started to do a payout. I request a total sum of about 3077 USD. It took the casino four days just to release the withdrawal from their side. Even though on their Details site in AskGamblers they claim to process requests on their side within 24 hours. They asked me to use the same withdrawal method as with the credit card I did the deposit. They asked for the IBAN of the credit card and I told the casino multiple times that this is not working and the payment will fail. Also, my bank told me that payments to credit cards are impossible, I told that to Fairspin but they kept insisting. However after fairspin refused all other requests I tried via credit card payment with the IBAN from the credit card. After a week they told me today that the credit card payment failed (as I told them multiple times before). Now they advised me again to wait because "they don't have the money right now". After I wrote multiple emails and Chats with Fairspin in the last weeks I have the feeling that they try to delay the payment or will not do the payment at all.

AskGamblers, I hope you can help!

Disputed Casino Fairspin Casino

Reason Declined payment

Amount $3077

Discussion

AskGamblers

• Support Team

3 years ago

Dear all,

As apparent from the submitter's latest post, the AskGamblers Complaint Team is pleased to announce the case has been resolved and closed.

We thank both parties for their assistance during the complaint process.

check0021

• France • 1 reviews

3 years ago

Hello,

finally I received my funds. However the whole process was very intransparents. Over the last days I got multiple eMails that confimed the transfer of my funds and denied a couple of minutes later. The chat support only responded with standard answers and fairdpin determined the withdrawl method for me (crypto). @fairpsin: I belive there is a lot of room to improve.

AskGamblers

• Support Team

3 years ago

Dear @check0021,

The AskGamblers Complaint Team is kindly asking you to update your complaint in a timely manner and confirm if you consider the issue resolved. Please note that, in case you fail to respond within the given timeframe we will consider your case resolved and it will be closed accordingly.

Please keep in mind that as per the AGCCS Terms and Guidelines which you accepted upon registering and using our complaint system, you are obliged to provide the necessary level of assistance and cooperation during the process and providing updates in a timely manner is a must.

Thanks in advance for your cooperation.

Fairspin Casino

• Representative

3 years ago

Thank you for providing your crypto wallet
All the funds were sent by the address
Thank you for your request

Fairspin Casino Complaint Stats

Resolved 40 / 40

Avg. Amount $12,770

Avg. Complaint Duration 7 days

Avg. Response Time 1 day

Fairspin Casino Complaints

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