Ag Awards

Eypobet Casino is not paying my winnings

Complaint Info
Disputed casino Eypobet Casino
Reason Delayed payment
Amount € 1400
Posted on February 17, 2015

Hello,one week ago I wan at this casino 1400 euro.I made a withdrawal to netteler as my deposit was using neteller also.
But it is already more than a week,but I still did not get my money to neteller.Of course this is not normal because many casinos do withdrawals in less than one hour to neteller.
All that i got from them after sending many emails is that they have send my issue to financial department.
I also tried live chat but after waiting 3 hours I did not get any respond.
Please help me with this issue.

Posted on February 9, 2015

Dear @stanrola,
Any update considering your complaint? Thank you.

Posted on February 9, 2015

no ,they are completely ignoring me .Not answering my emails and live chat.Something really must be done fast because other people can also get at the same situation as me.Please help me

Posted on February 16, 2015

This case has been reopened upon casino’s request and we would like to give it one last chance for a successful resolution.
We have been informed by the casino management that your payment was successfully processed. Please confirm.

Posted on February 16, 2015

yes,they paid the the money.
It took some time but finally they paid.

Posted on February 17, 2015

Based on player's last comment, we consider this case as resolved and it is now officially closed.

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