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Eypobet Casino - 1 month of waiting and still no sign from my cashout

Complaint Info
Disputed casino Eypobet Casino
Reason Delayed payment
Posted on January 8, 2015

I have played in many online casino and i only play slots, so i saw the eypobet casino and i won try to take a withdraw but they had problems with trustly so i had to put in money with my creditcard instead so i get the withdrawal and it worked fine the 3-4 times i made a withdrawal. But everytime i had to ask them how it goes and the support had tomail the finance department about it. And the last withdrawal i have made i havent seen and its about a month ago, lots of emailing the support and they say they have sent the money but i havent got them and i have prooved it and they sent me a arn nr and my bank and the creditcard company dont see any money from them. So i wouldent recomend this site.

Posted on January 12, 2015

As we informed player quite some time ago - we have received a confirmation from our payment supplier/bank that the transaction of the withdrawal was successful and provided to the player with the ARN tracking number for his bank to follow up on.

His bank is more than capable of contacting the payment supplier to see what the problem is. This is however out of our hands since the money has already long left our account.

The disputed transaction, of the amount of €56.16, was paid on 12/11/2014 12:26:20 PM of which we have received a confirmation of our payment supplier / bank that the transaction was executed and passed on the ARN number to the player to follow up with his bank since that's not something we are able to do for him.

The player has in total received €1126.47 in cash-outs and there would simply be no reason for us to withhold €56.16.

Posted on January 12, 2015

Hi again - just to follow up, I checked yet again with the payment supplier and below is their reply:

"We checked in our system and the withdrawal has been issued successfully on the 11th of December. The customer paid with a MasterCard and should have received the amount on the same account.

Please ask the player to check his bank statement once more and provide us with a copy, starting from the day of the initial deposit (December 2nd) until today. Thus we would have a record and be able to track and eliminate a possible bank error.

He needs to obtain a cardholder letter/bank statement from the Issuer confirming non-receipt of the funds. He can request this with the previously provided ARN number. Once these processes are completed we can make a request to MasterCard to perform a trace."

assassin79 Sweden
Posted on January 12, 2015

I have already sent the documents when this problem started and i dont know what has gone wrong but i havent got the last winnings. The other ones i have gotten but not the last one and dont know where the wrong is.
But im tired of it.
This is the responce from Eypobet support after 3 emails without responce "You decided to deal with this through AskGamblers so let us continue this case publicly there since we have nothing to hide and now it's up to you (see below)."
If eypobet dont answer through mail the we have to go to askgamblers and good we have them.

I have nothing to hide either. Just want this to solve.

Posted on January 15, 2015

Please note that we sent the following email to the player two days ago -


I can confirm that we have received the bank statement but not the letter fro the bank confirming that the amount was not received. Please provide us with this and we will chase the supplier to get it checked out by MasterCard themselves. We would like to resolve this so it does not affect other players in the future in case it is in fact a banking error or some other issue.

Posted on January 15, 2015

Dear @assassin79,
Can you please provide all necessary documents to the casino, so this complaint can be resolved, thank you in advance.

Posted on January 18, 2015

It's nice practice to confirm if your complaint resolved or not, thank you.

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