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Evobet Casino - Stalling withdrawal request

RESOLVED
Jblazy Russia
Posted on January 29, 2019.

Hello. I have same problem as other members here that did not receive their money. But i’ve Requested withdrawal on e-wallet(Qiwi wallet). Which was my deposit method. Everyday I hear different information from live support and their kyc team(kyc team is ignoring me from Thursday). I’ve created withdrawal request on Wednesday and on Thursday I’ve got an email from evobet that my withdrawal request is approved and I could already receive money. After that kyc team is not responding. Yesterday on Sunday I was talking with live chat and they promised that I will get paid on Monday. Today they say again that from their side money are sent. Sended many emails to their KYC team still no response. If anyone is using e-wallets, you know that there is no way to not receive money that were sent. And I can see in my account withdrawal history that my request wasn’t even processed.

AskGamblers
Posted on January 29, 2019.

Dear @Jblazy,

Please make sure to update your complaint accordingly and clarify the total amount of the disputed withdrawal request/s.

Thanks for cooperating the AskGamblers Complaints Team.

Jblazy Russia
Posted on January 29, 2019.

Amount of withdrawal request - 7000 RUB (105$)

Jblazy Russia
Posted on January 29, 2019.

KYC is still totally ignoring me. I was talking with live support earlier today, they promised that i will recieve money today.
All chats are saved on e-mail.

Jblazy Russia
Posted on January 29, 2019.

I've asked live chat again about withdrawal and recieved this:
"Hello Konstantin, finance department is on your case, you will have a reply via e-mail when it's approved. We are sorry for the delay."
So now they say that withdrawal is not approved... 5 hours earlier it was approved and i just had to wait.
Just wondering why they aren't in black list.

Jblazy Russia
Posted on January 30, 2019.

Withdrawal has been recieved. Complaint can be closed. Thank you.

AskGamblers
Posted on January 30, 2019.

Based on submitter's last post AskGamblers Complaints Team consider this case as Resolved and it is officially closed now.

Thank you all for your cooperation.

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