Evobet Casino - Refund declined from casino

Dear Sanita00,

Firstly, please accept our sincerest apologies for any inconvenience caused. We are here to assist you and address your concerns.

Upon reviewing your case, we can confirm that we did not receive any official email from you regarding a closure request. Based on the screenshots you provided, it appears that the email was sent to another brand that is not associated with Evobet.

That said, we understand your frustration and, as a gesture of goodwill, we are happy to issue a refund of 80€ to ensure your satisfaction as our valued customer.

To proceed, we kindly ask that you send an email to our official support address at [email protected], so we can process the necessary details for your refund.

We trust this resolution meets your expectations, and we look forward to your response.

Kind regards,
The Evobet Team

Thanks for your reply and for your cooperation to resolve this. I will send you an email now.

Dear Sanita00,

Thank you for your patience while we reviewed your request. We are pleased to inform you that we have contacted our provider and have already issued a direct refund back to the card on which the deposits were made,

Please expect to see those amounts reflected in your bank account within 5-10 business days.

If you have any further questions or concerns regarding this matter, please feel free to let us know. If there are no additional requests or issues, and you agree, kindly confirm that the ticket can be closed as resolved.

Looking forward to your confirmation.

Best regards,
The Evobet Team

Yes. I will notify Askgamblers when i recieve the refund.

Dear AskGamblers Team,

We kindly request to close this complaint as it has been fully resolved from both sides.

Should Ms. Sanita00 require any further clarification or have additional questions, she is more than welcome to contact us via email.

Thank you for your assistance.

Best regards,
The Evobet Team

I did not yet recieve the refund.

I have recieved the refund so this complaint has been resolved. Thank you.

Dear all,

As apparent from the submitter's latest post, the AskGamblers Complaint Team is pleased to announce the case has been resolved and closed.

We thank both parties for their assistance during the complaint process.