Evobet Casino - Removed my winnings

Dear Evobet Casino,

Please let us know if there are any updates regarding this ongoing complaint.

Please note that, in case you fail to respond within the given timeframe, we will consider your case unresolved and it will be closed accordingly. As a direct consequence of such closure, the operator's ranking score on AskGamblers will be decreased accordingly.

Thanks in advance for your cooperation.

Dear all,

This complaint has been reopened as per Evobet Casino request and the AskGamblers Complaint Team would like to give it one more try and help both parties involved into the dispute reach a satisfactory resolution.

Dear All,

We would like to inform you that our player, Stefforn123, who uses the email <email address removed> as their username on our casino platform, has breached our Terms & Conditions 63.4, which states: “A player with 1 deposit only will be eligible to cashout a maximum of 15x the initial deposit amount. All further winnings will be removed from the account upon withdrawal request.”

This breach resulted in our decision to deduct the amount of 2,820.20 euros.

As shown in the attached screenshot titled "total deposit," the player made their first deposit of €50 on 30/09/2024 at 5:42:21 AM. Additionally, the second screenshot, titled "second deposit," shows that when the player made a second deposit of €30 on 30/09/2024 at 12:12:06 PM, winnings were already present from the first deposit. All winnings stemmed from the player’s initial deposit, and shortly after making the second deposit, the player requested a withdrawal.

Consequently, the withdrawal was canceled in accordance with the breach of T&C 63.4, and the winnings were deducted. The remaining balance in the player’s account amounted to 780 euros. This sum reflects the maximum cashable amount of 15x of the first deposit, plus the amount of the second deposit (First deposit of €50 x 15 = €750, plus the second deposit of €30, totaling €780 in the account). The player then requested a withdrawal of this remaining balance, which has been successfully processed.

Please feel free to reach out for any additional information or clarification.

Best regards,

The Evobet Team.

I would like to clarify my position regarding Term 63.4. This term specifically applies to players with one deposit only. Since I have made two separate deposits, the restriction should not apply to my case.

My screenshot clearly shows that I made a €30 deposit on 30/09 at 2:14 PM, with my balance at that time being €2,679. After this deposit, I increased my balance to €3,667, demonstrating that my winnings were not solely from the first deposit.

I respectfully request a reconsideration of my case based on these points.

After carefully reviewing all the information and evidence, the AskGamblers Complaint Team has determined that the player was aware of the relevant terms and conditions prior to his actions. It appears that by making a second deposit without a valid reason, an attempt was made to create a “win-win” scenario in his favour, contrary to casino terms.

In light of this, our decision is to reject the case.