Evobet Casino - Delayed payments and waiting

Dear Jaob,

Thank you for reaching out.

We apologize for the delay in reviewing your withdrawal request, as we are currently experiencing a high workload.

Upon review, we noticed that you have not yet verified the IBAN where you requested the payout. We have sent you an email outlining the required documents, and once received, we will promptly process your withdrawal.

We sincerely apologize for any inconvenience this may have caused and remain at your disposal should you require any further clarifications.

Best regards,
The Evobet Team

Hello,

As you can see, Evobet is delaying the withdrawal by canceling it and repeatedly requesting new documents, even though they have already confirmed that my account is fully verified.

Why don’t they request all the necessary documents at once instead of doing this?

Now, I can no longer access their website, making it difficult to upload any additional documents. I will try again later.

I am also attaching proof that they previously confirmed my account was fully verified.

Best regards,

Hello,

I have now uploaded the next document that Evobet requested. I have also submitted a new withdrawal request.
Let’s see if they approve this as soon as possible, as they mentioned earlier.

Best regards

Dear Evobet Casino,

Please let us know if there are any updates regarding this ongoing complaint.

Please note that, in case you fail to respond within the given timeframe, we will consider your case unresolved and it will be closed accordingly.

Thanks in advance for your cooperation.

Dear Jaob,

Thank you for your patience.

We would like to inform you that your withdrawal request has been reviewed and processed. Please note that it may take approximately 3-5 business days for the funds to be credited to your bank account.

We sincerely apologize for the delay in processing your withdrawal and appreciate your understanding.

If you have any further questions or require assistance, please do not hesitate to contact us.

Best regards,
The Evobet Team

Hello Evobet and AskGamblers,

I want to keep this case open until I see that the money has been transferred to my bank account.
I have also submitted withdrawal 2 of 3 now.
Once the money is in my account and transfer 3 of 3 is completed, the case can be closed.
I will provide updates here continuously.

Dear Jaob,

Thank you for your update. We understand your concerns and appreciate your cooperation throughout the process.

We would like to inform you that your withdrawal requests are being handled with the utmost care. As mentioned earlier, your most recent withdrawal has been successfully processed and is currently on its way to your bank account. While bank processing times may vary, please allow 3-5 business days for each withdrawal to reflect in your account.

As each transaction takes 3-5 business days, it is normal for the full completion of all withdrawals to span across multiple days. Given that your withdrawals are being processed and we are in close communication to address your concerns, we kindly encourage you to consider resolving this complaint.

While we are fully committed to assisting you, please note that the complaint will automatically expire due to the time needed for standard bank processing if left open indefinitely.

You can always contact us via email for further assistance.

Thank you for your understanding, and we look forward to resolving this matter to your satisfaction.

Best regards,
The Evobet Team

Hello.
My last withdrawal has not been processed yet, as it is still marked as pending.
I am attaching a screenshot from my account at Evobet.

This case is now about the second withdrawal I made on the morning of February 25th.

Best Regards

Hello Evobet and AskGamblers,

I just received an email confirming that my second withdrawal has been approved and is on its way to me.

Now, I am submitting my final request for withdrawal 3 of 3 at 1000€, and as soon as it is approved and reaches me, I will confirm that this matter has been successfully resolved.

Thank you in advance.

Best Regards

Dear @Jaob,

The AskGamblers Complaint Team is kindly asking you to update your complaint in a timely manner and confirm if you consider the issue resolved. Please note that, in case you fail to respond within the given timeframe we will consider your case resolved and it will be closed accordingly.

Please keep in mind that as per the AGCCS Terms and Guidelines which you accepted upon registering and using our complaint system, you are obliged to provide the necessary level of assistance and cooperation during the process and providing updates in a timely manner is a must.

Thanks in advance for your cooperation.

Hello,
I am still waiting for my last withdrawal of €1000.
It has not yet been released by Evobet.
As soon as they send it to my bank account, the matter will be resolved.
So the case is still open.

Best Regards

Hello,

Evobet has now paid out the remaining amount. This case can be closed.
Thank you, AskGamblers, for your support.

Dear all,

As apparent from the submitter's latest post, the AskGamblers Complaint Team is pleased to announce the case has been resolved and closed.

We thank both parties for their assistance during the complaint process.