Missing funds and balance removal

Hello,

let me tell something about myself. I play online casinos for over 8 years. I deposit arround 400 € per month. You know the story, win some, loose some. I did had few withdrawals with few k € and I never had any problems with verifi­cat­ion­/wa­ger­/pe­nding and stuff like that.

But on Evobet thongs changed. I opened this new to me casino and deposited few hundred €. The luck was not on my side and lost those in few days. Then I got and email from Evobet that I got Treasure free spins on few selected slots. I activated them and went on PandaPanda slot (Habanero provider). There I had 150 FS on 30 cents bet. I played those and ended up with arround 50 € ballance. After that I tried a different slot but the ballance was zero. I got back on that PandaPanda slot and there was, when the slots opened, the notice that I have ballance as it was (arround 50 €) and a wager attached to that (arround 1800 €), 35x that is. So the wager and a ballance were only on Habanero slots (I opened another slot of the same provider and got the same notice about ballance and wager requierement). No problem with that, I went back on PandaPanda slot and start playing. The ride was really wild, I played on different bets (never over 5 € becouse normally that is a max allowed bet for playing with wager). I played arround 4 hours, my awerage bet was 3,5 € per spin. After those hours of playing, with big ups and downs my ballance was arround 730 €. And when I get out of slot and come back, I get the notice that my wager is stil 1800 €. The wager requierement remained the same. I contacted their online chat and they told me that I should play on and when the wager was finished the pop up window will be showed that my wager is done. Ok, I played on and after some hour the wager was stil the same. I get on chat again and I was being told that I should stop playing and that I should wait and that they will forward my problem to another depertment from Evobet casino and that they will check with Habanero provider. Based on things they told me I logged off and waited for email from them when the issue would be solwed. In three days, when I checked PandaPanda slot the ballance and wager magically dissapeared, but my last bet (4,20 €) remaind. After 5 days there was no mail from them so I went on chat and asked about my problem. There I was told that they are stil checking and that I will get mail from them very soon. I also send (as requested) all the screenshots I had. I stil did not get any mail. I did get mail from them few hours later where it was writen that they do not have any information that I played any slots there and they do not have any digital track about my playing. They asked me (again) that I send them screenshots. I did that. In response they said that they checked that and that they stil do not have any track that I played that slot. In response to that I told them that I will forward my problem and their scam to AskGamblers. And here I am.

I am being ripped off, AskGamblers please help me with this problem becouse that could happened to any player in Evobet casino and they need to follow their own rules about being responsible and fair online casino.

P.s. All the screenshots are in attachements. And one more interesting thing, after all of the chat sessions I pressed to send transcripts of conversations on my mail and did not get anything there...

Tnx, Marko < surname removed >