You are about to go to the Italian version of AskGamblers
Kindly note that some features such as complaint service and forum are currently available only on the international version.
You are about to go to the German version of AskGamblers
Kindly note that some features such as complaint service and forum are currently available only on the international version.

Dunder Casino - Deposit of $50 still not credited into account

REJECTED
Peterlawryniw Canada
posted on July 24, 2018.

I recently signed up with Dunder Casino because they have a game available to play that I can’t find anywhere else (Sticky Bandits). I made a deposit of $50 under the terms of a bonus and free spins. I did not receive my money, bonus or free spins even though my bank account had already withdrawn the money during the transaction. I spoke with one of their chat agents who only said “we are working on it” and nobody ever got back to me. I still do not have any of what I was promised even though my bank account is $50 less. I used Interac online for this purchase. I used it on another casino site two minutes later (Royal Vegas Casino) and there was no issues or delays, so it’s not an issue on their end.

posted on July 25, 2018.

Hi PETERLAWRYNIW,

I can see you made 3 successful deposits with us 2x 21/07/2018 and one 23/07/2018. The deposit you refer to on the 23rd was not completed. You have also claimed 3 bonuses and used all of them apart from the 180 extra spins on Cloud Quest from the 1st deposit bonus.

We have emailed you yesterday requesting a bank statement for the failed deposit but we have not had a response from you yet.

Can you please respond to our email or contact our live chat and we can look into this further for you.

Thanks,

Dunder

AskGamblers
posted on July 27, 2018.

Dear @Peterlawryniw,

Please let us know if you have cooperated the casino and sent the required paperwork. Keep in mind that in case you fail to respond within the given time AskGamblers Complaints Team will have no other option but to reject this complaint upon submitter's unwillingness to cooperate.

Dunder Casino complaints

  • 22 of 27 resolved
  • 2 days avg response
  • 5 days avg complaint life
  • 17,926 USD avg amount

Have trouble with Dunder Casino?

By subscribing you are certifying that you are over the age of 18.

Sign up for +420 No Deposit Spins!

This offer is not applicable to residents of Great Britain.

By subscribing you are certifying that you have reviewed and accepted our updated Privacy and Cookie policy.