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Dunder Casino - Deposit of $50 still not credited into account

REJECTED
Complaint Info
Disputed casino Dunder Casino
Reason Amount not credited
Amount $ 50
Posted on July 24, 2018

I recently signed up with Dunder Casino because they have a game available to play that I can’t find anywhere else (Sticky Bandits). I made a deposit of $50 under the terms of a bonus and free spins. I did not receive my money, bonus or free spins even though my bank account had already withdrawn the money during the transaction. I spoke with one of their chat agents who only said “we are working on it” and nobody ever got back to me. I still do not have any of what I was promised even though my bank account is $50 less. I used Interac online for this purchase. I used it on another casino site two minutes later (Royal Vegas Casino) and there was no issues or delays, so it’s not an issue on their end.

Posted on July 25, 2018

Hi PETERLAWRYNIW,

I can see you made 3 successful deposits with us 2x 21/07/2018 and one 23/07/2018. The deposit you refer to on the 23rd was not completed. You have also claimed 3 bonuses and used all of them apart from the 180 extra spins on Cloud Quest from the 1st deposit bonus.

We have emailed you yesterday requesting a bank statement for the failed deposit but we have not had a response from you yet.

Can you please respond to our email or contact our live chat and we can look into this further for you.

Thanks,

Dunder

AskGamblers
Posted on July 27, 2018

Dear @Peterlawryniw,

Please let us know if you have cooperated the casino and sent the required paperwork. Keep in mind that in case you fail to respond within the given time AskGamblers Complaints Team will have no other option but to reject this complaint upon submitter's unwillingness to cooperate.

Dunder Casino Complaints

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