I did a withdrawal of over 4500 euro february 15th. Documents are verified and everything ok. They have been telling me for the last 7 weeks that they "had a problem with the payment provider" and that the withdrawal has been sent, but not confirmed by the bank. The only thing they repeat when I write to them is "we will update you when we have news". This is absolutely unacceptable and I am afraid I never get the money. Please, help me.