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Dunder Casino - Did a €4,500 withdrawal 7 weeks ago and still no money!

UNRESOLVED
Posted on April 10, 2018.

I did a withdrawal of over 4500 euro february 15th. Documents are verified and everything ok. They have been telling me for the last 7 weeks that they "had a problem with the payment provider" and that the withdrawal has been sent, but not confirmed by the bank. The only thing they repeat when I write to them is "we will update you when we have news". This is absolutely unacceptable and I am afraid I never get the money. Please, help me.

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