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7BitCasino - Bitcoin deposit still not credited after almost a week

RESOLVED
astakask Canada
posted on January 31, 2018.

Jan 24th I made a deposit to my account. The accept BTC exchanged to EUR , so I had some BTC left in a wallet and I deposited it to the address they provided on my deposits page. This amount was 0.0050084BTC or 45.68 EUR. This amount has not been credited to me.

I waited a day before following up with support, I understand sometimes BTC can be slow. This transaction was not returned to me and is marked as completed by my wallet and viewed on block-chain I can see it was delivered to the address.

on the 25th I inquired with support and was told I would be emailed an answer. I received nothing but silence from them, no update or no assurances that they were working on it, I have no confidence they are addressing this or even taking me seriously.

I followed up with support yesterday and received nothing of substance, just some meaningless platitudes about finance working on it and I would receive and email. I pressed them and was given a 24 hour window in which I was promised a response but low and behold nothing. I followed up again and I will admit I am getting angry by this point, given the same line about finance working on it.

This amount has also NOT been returned or bounced back to me , it has simply vanished.

This delay is unacceptable, I have provided on 2 occasions proof to support and I have multiple screenshots and proof of my deposit that I can provided to Askgamblers staff to verify my claims.

astakask Canada
posted on January 31, 2018.

attached is proof

astakask Canada
posted on February 1, 2018.

Solved . I finally got my money after 8 days ..... No word from the casino , no explanation, apologies or even pretending to care.
Total silence and ignored my every entreaty to hear from a manager but hey even a blind squirrel occasionally finds an acorn.
I will not be using this casino again despite resolution.

AskGamblers
posted on February 1, 2018.

Based on submitter's last post AskGamblers Complaints Team consider this case as Resolved and it is officially closed now.

Thank you all for your cooperation.

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