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Sun Palace Casino - Delaying Payout

UNRESOLVED
brett.chisum.3 United States
Posted on June 28, 2017.

I have had a withdrawal pending since June 2 and today is June 27. I emailed them and they say it could take up to 2 more weeks to be processed. I have a total of 3765.54. They only let you withdraw 2500.00 at a time. So instead of sending 2500.00 all in one check, they split it up in 3 different checks. That means I have to pay 30.00 for each check. Then I have to wait this long when I put in for the rest of my money. Is there anything you can do to get all of my money for me? Please help. Thanks.

AskGamblers
Posted on July 3, 2017.

This complaint has been reopened as per submitter's request and AskGamblers Complaints Team would like to give it one more try and help both parties involved into the dispute reaching to a satisfactory resolution.

brett.chisum.3 United States
Posted on July 3, 2017.

This is an email I received from them today. I email them everyday and they always give me some excuse. I can send you the previous emails if you want them.

Dear Customer,

Your withdrawal will be most likely processed any day within next 7-10 days.

Having said,due to we are currently experiencing delays on the payout process and the time frame could be longer, we would like to offer you the ACH/Wire transfer method for part of your withdrawal. This way you will receive your first payment on the time frame mentioned of 7-10 days and not later that that.

If you would like to try this method, please provide us with your banking details (please make sure that the routing and account number accepts wire transfers as well as ACH transfers) and your first payment will be processed as mentioned within next 7-10 days.

Bank Name:

Bank Complete Address:

Bank Account:

Bank Swift Code/or routing number:

Your name as registered on the bank:

Kind Regards,

Finance Team.

Sun Palace Casino complaints

  • 14 of 30 resolved
  • 3 days avg response
  • 6 days avg complaint life
  • 1,785 USD avg amount

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