I deposit 100€ in casino fenix and take 50% bonus, i play throught wagering and more after that too and finally i have 3502,04€ winnings. Now i have there pending 2x1000€ (max cashout 2000€/week) and i made request a payout in 11.8.2015. I ask in live chat in 11.8.2015 do i send verification document right now and get answer :
"carlos 11.8.2015 22.06.50
docs will be requested by cashier
carlos 11.8.2015 22.06.56
do not worry right now"
They never contact me from cashier and today i send verification documents.
Withdrawal is still able cancel and they havent do nothing even if there read in they terms that:
"4.10 Fenix Casino finance department may take up to two (2) business days in order to process the withdrawal, after all the requested account verification documents are received and confirmed."
I have ask in live chat many times what take time so much, why cashier not contact me, why happened nothing and get answer like
"please wait for the reply of cashier"...