Ag Awards

Fenix Casino - 4000 Euro not paid, no answer since 19.06.15

Complaint Info
Disputed casino Fenix Casino
Reason Delayed payment
Amount € 4000
Posted on November 4, 2015

I wrote E-Mails, Chat with support. No Answer on E-Mails. Chat Support allways another "explanation". New Owner, only 2000 per month and so on. They did not withdraw any money!

Posted on November 4, 2015

Dear @fb_10­208­220­199­085660,

Any update regarding your complaint? Thank you.

Posted on November 4, 2015

Hello! No, nothing happens :( i'm not really surprised after 4 months... Best Regards Daniel Steiner

Posted on November 8, 2015

Update: Fenix casino did not withdraw my money or get in contact with me. Absolutly nothing. I gonna inform more online casino testing sites so that other players DO NOT PLAY AT FENIX CASINO!

I have contact chat support one more time. Allways the same thing: New owner, i have to wait... I'm waiting 5 months.

Posted on November 11, 2015

Update: Fenix Casino wrote an e-mail! Wow... They told me, they gonna withdraw everything till 04.12.15 (4 Payments à 1000 Euro). I believe that when the money is in my account...

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