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Fenix Casino - Delayed payment

UNRESOLVED
Complaint Info
Disputed casino Fenix Casino
Reason Delayed payment
Amount € 2100
Posted on January 16, 2017

Helo, I registered some days ago. I made a deposit, made two winning and 1 lost bets, and I required a withdrawal. I didnt take any bonusses. My documents were confirmed. However more than 48 hours passed ( live support told me it will take up to 48 hours) and my withdrawal isnt completed. I`ve just contacted the live support and they told me my account is being investigated. So, I had to read first the bad reviews about fenixcasino and then to register there. I dont understand why my account is investigated. Actually you can tell everyone "Your account is being investigated and not to pay" I have 2 100 euros there. However I am grateful that there are forums like this- people can complain.

Posted on January 17, 2017

Hello, there is an update of this complaint. My winnings of 2100 euros were confiscated.

I didnt take any bonusses,

As far as I know, bookmakers make problems when bonus is taken, so here I am absolutely shocked.

I didnt break any rule or term.

They claim that someone else made similar bets and THAT`S THE ONLY REASON why they confiscate my winnings. You see, this is ridiculous. I bet on Osassusa- Valencia -X, and the next day on other event.

This day, there were so few matches, only Valencia playes and I tried to explain them that it is normal someone else to play the same event.

It is very funny because...if they confiscate winnings for playing the same event..it means..if they hace 200 customers...everyone shoyld play different events.

So, their reasons are ridiculous. However I found ten more complaints against them, so it seems regular practice from these guys.

What can we do? Thank you!

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