Fenix Casino does not credit my funds from Casino-For-Me account

versace44 United Kingdom
posted on February 1, 2016.

I discovered Casino-For-Me from Askgamblers newsletters. I have created an account at casino-for-me on 08.08.2014 then made a deposit of 400 euro and got a welcome bonus of 800 euro.
I played slots and I was lucky I won a big sum. I completly fulfilled the wagering requirements for that bonus and my balanse was 12,009.55 euro.
15.08.2014 I requested a withdrawal of 1600 euro but I never received.
Since october 2014 the address line of the Casino-for-Me automaticly started transfers me to fenixcasino web-site.
In live chat I was said that I need to create an account at fenixcasino and after that they whould restore my balance.
27.10.2014 I created an account at Fenix Casino and sent all requested documents.
It had been 3 months since I created an account at Fenix and asked for funds transfer they did not answered for my emails.
26.01.2015 they said that the records show that the sum in question is 10,409.55 euro and before continuing with the process of transferring the funds they need my agreement that this is the correct amount. I tried to explain them that I requested a withdrawal of 1600 euro but never received it so total amount is 12,009.55 euro.

Then after one month they sent me this email:

Dear Mr. XXXXXX,
thank you for your email, we apologize for the late reply.
We have waited for the funds that were supposed to be transfered to Fenix Casino, however as the situation stands with communication with Casino for Me management, it seems that we will never receive them, therefore we unfortunately could not make the transfer.
We do understand that this is a very unpleasant situation and would advise your to seek more information at Casino for Me management, as they would be the best address to answer all your questions and concerns.
As you made an account in our casino, you can take advantage of our promotions. If you're interested, reply to this email or contact our friendly support, which is available 24/7.

Kindest regards,
Fenix Casino

I know that this casino received all the player base from casino-for-me. I would like to get the funds that belong to me.

posted on February 5, 2016.

Dear @versace44,

Any update regarding your complaint? Thank you.

versace44 United Kingdom
posted on February 8, 2016.

Hello, no, the casino has not contacted me.