I requested for a withdrawal amount of £6,000 on the 02 June 2015, and I sent my documents which were requested.
I was told that that my documents have been approved and my withdrawal will be processed after the 48 hours pending period.
After the 48 hours still getting told that they are still waiting for game play review, I received an email stating that this will be looked at in the morning of 05 June 2015.
Contacted them today, 05 June 2015. Mike named support staff tells me that a phone verification needs to be done. I completed this telephone verification on the 03 June 2015, but nevertheless completed it again.
Now being told that next week your withdrawal will be completed. Have asked Mike if he can telephone or email their finance team, he replies by saying he does not have the telephone number for their finance team. Really?
Very disgusting indeed, rubbish customer service. Will stay away from Lucky247 Casino.
The owners of Lucky247 Casino should be informed about this issue immediately.