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Sun Palace Casino - Delayed payout do to being behind

UNRESOLVED
Posted on November 15, 2017.

So I have used a No deposit bonus and played through and won over $ 600.00 but you can only withdrawl $ 100.00 max. I got contacted by Sun Palace security department and they verified my account and told me to submit my documents and stuff. All has been approved its just they support tells me that they Can't give me a time frame for my bank transfer cause they are behind.. I have rules to follow how come they have no rules for the time they have to pay us out once everything is approved.. I got no run around or excuses about my documents or to many accounts or abusing bonus.. Nope just that they are behind and they were directed to tell people that they were behind.. There needs to be rules for the online casino's payout times.. This is ridiculous.

Sun Palace Casino complaints

  • 14 of 30 resolved
  • 3 days avg response
  • 6 days avg complaint life
  • 1,785 USD avg amount

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