Complaint #24 Fairspin Casino

Delayed payment since 1 September

By ivoques

3 years ago

I've been trying to withdraw €300 from fairspin since the 1st of September and all withdrawals I try to make after 7 days are rejected I talk to support and they tell me to try again with the same method and wait another 7 days for an error again and I've been at this since the 1st today and the 24th, can't understand how this casino have this problems.

Disputed Casino Fairspin Casino

Reason Delayed payment

Amount €300

Discussion

AskGamblers

• Support Team

3 years ago

Dear @ivoques,

Please let us know if there are any updates regarding your ongoing complaint. In case you fail to respond within the given timeframe, please be notified that we will consider your case resolved and it will be closed accordingly.

Kindly note that as per the AGCCS Terms and Guidelines which you accepted upon registering and using our complaints system, you are obliged to provide the necessary level of assistance and cooperation during the process and providing updates in a timely manner is a must.

Thanks in advance for your cooperation.

Fairspin Casino

• Representative

3 years ago

Dear AskGamblers, Customer,

We have succesfully tracked transaction in question, but in order to proceed the withdrawal, it is required to complete High KYC check.
All the details were forwarded to Customer's email address.
After completion of the verification funds will be sent to Customer.

Thank you for understanding!

Regards,
Fairspin Support Team

AskGamblers

• Support Team

3 years ago

Dear Fairspin Casino,

Kindly note that the player's registered username and email with your casino have just been sent in a private message.

Please confirm you have received the requested data and keep in mind that in case you fail to respond within the given timeframe we will consider your case unresolved and it will be closed accordingly. As a direct consequence of such closure, the operator's ranking score on AskGamblers will be decreased accordingly.

Thanks in advance for your cooperation.

AskGamblers

• Support Team

3 years ago

Dear all,

Please be informed that due to technical issue complaint was closed wrongly, therefore we have decided to reopen it and give it one more try and help both parties involved into the dispute reach a satisfactory resolution.

Fairspin Casino Complaint Stats

Resolved 40 / 40

Avg. Amount $12,770

Avg. Complaint Duration 7 days

Avg. Response Time 1 day

Fairspin Casino Complaints

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