Delayed payment of £2479

Hello,

Unfortunately I have an issue with Super Casino in that it appears they are declining to pay my winnings of £2479.
I deposited £200 on Saturday 20th September 2014 and was provided with a bonus of £600. After fully completing the wagering I was fortunate enough to have accrued £2479 in winnings, which I duly attempted to withdraw on the 22nd September.

This is where the issues commenced. Firstly, my account was suspended and locked. I was then requested to send several forms of Identification to verify my account, which I duly dispatched.

I was then sent a form to verify that the initial deposit came from my bank account. I was asked to sign and date the form, but unfortunately the form had a username that did not relate to me but to another individual. The bank details were correct, which caused me some concern as potentially my details may have been divulged to a third party.

I received an Email from a gentleman called James Corrie assuring me that my details were secure, then the form was re-sent on the 6th November and this was received by Super Casino on 14th November as I had sent it by Royal Mail tracking.

As of the 19th November I had no indication from Super Casino that they had received the form, so I again Emailed Mr Corrie. He had the grace to reply on the 28th November stating he had been out of the office. He went on to say that the ID documents Super Casino requested on 22nd September had not yet been received. I duly dispatched the documents again, and received an Email informing me that the image of me holding my passport was not clear enough and they could not accept it which, frankly, was preposterous as it was perfectly visible. I have since re-sent photographs of me holding my ID on 3rd December but have yet to receive confirmation from Super Casino that they have accepted the documents.

My last correspondence to Super Casino was dated 17th December informing them that I was escalating my complaint to their regulatory body. I have yet to receive any reply from Mr Corrie or any representative of Super Casino, so I can only assume they are refusing to pay me.

I have diligently checked the terms and conditions and I am not in breach of any as far as I can see, so I am at a loss as to why they appear to be refusing to pay me and are blatantly ignoring correspondence.

I look forward with interest to the explanation from Super Casino, but having studied several like complaints on this site I am not expecting much.