Complaint #25
Slots Plus Casino
Delayed payment, violating their own withdrawal terms
10 years ago
Hi,
I'm having issues on Slots Plus with my payouts (i guess they don't like people winning relatively big, though i have big deposit amounts aswell to have gotten to these payout amounts, but that aside). I have pending withdrawals since march 14th, which is already long for a EU player using Neteller (shouldn't be as hard to pay out compared to US playerbase). But ontop of this, they're now suddenly saying they won't be paying out more this week, but instead i'll have to wait untill next week, and likely wait for 1000$ per week. Here, you can find their withdrawal policy: http://www.slotsplus.eu/banking2.php Under "WD Rates per Week" section, you can clearly see they state they'd pay out up till 3000$ per week for Silver players. In screenshot included you can also see they clearly stated a few days ago, that i'm Silver on Slots Plus, but now suddenly (probably since they don't like my high amount of payouts), they then dropped me back to "New" status apparantly, so they'd only have to pay out 1000$ per week.
Thanks for looking into this, and players do beware of the Mainstreet Casino group. I'm playing at all their sites right now (Las Vegas USA, Old Havana, Slots Plus, Sun Palace and Vegas Casino Online), but regretting more and more, since you basically have to be scared about getting paid out if you win. Their promotions are completely awesome however, which lured me in big time, but that just -might- be part of the scam to then not pay out their winners. (though admittedly they did pay me out multiple times so far, but always slow, basically never without issues).
Basically to sum up this case, their withdrawal times by THEIR OWN TERMS are already BEYOND HORRIBLE, having to wait weeks upon weeks for any payout, but now, they even break their own payout rule like nothing as they see fit.
Thanks for looking into this.
Regards,
Kenny
I'm having issues on Slots Plus with my payouts (i guess they don't like people winning relatively big, though i have big deposit amounts aswell to have gotten to these payout amounts, but that aside). I have pending withdrawals since march 14th, which is already long for a EU player using Neteller (shouldn't be as hard to pay out compared to US playerbase). But ontop of this, they're now suddenly saying they won't be paying out more this week, but instead i'll have to wait untill next week, and likely wait for 1000$ per week. Here, you can find their withdrawal policy: http://www.slotsplus.eu/banking2.php Under "WD Rates per Week" section, you can clearly see they state they'd pay out up till 3000$ per week for Silver players. In screenshot included you can also see they clearly stated a few days ago, that i'm Silver on Slots Plus, but now suddenly (probably since they don't like my high amount of payouts), they then dropped me back to "New" status apparantly, so they'd only have to pay out 1000$ per week.
Thanks for looking into this, and players do beware of the Mainstreet Casino group. I'm playing at all their sites right now (Las Vegas USA, Old Havana, Slots Plus, Sun Palace and Vegas Casino Online), but regretting more and more, since you basically have to be scared about getting paid out if you win. Their promotions are completely awesome however, which lured me in big time, but that just -might- be part of the scam to then not pay out their winners. (though admittedly they did pay me out multiple times so far, but always slow, basically never without issues).
Basically to sum up this case, their withdrawal times by THEIR OWN TERMS are already BEYOND HORRIBLE, having to wait weeks upon weeks for any payout, but now, they even break their own payout rule like nothing as they see fit.
Thanks for looking into this.
Regards,
Kenny
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