Complaint #46 Slots Plus Casino

Delayed Payment & No Help In Resetting Password

By Rene O.

8 years ago

Message on forum

I submitted a request for a withdrawal on 10-20-17 for $999.99. This was a bank wire to my checking account. Two weeks ago, I received an email stating that the account number was incorrect and to resubmit. I did this and yet they still have not submitted payment. Told me their "payment processors" are experiencing slow payment times and difficulty in processing payments. As of today, still no payment. They told me their "average" processing time is 20 business days. It's well over that time frame. Also, not long after I submitted the request for payment (maybe 10-24-17), i tried to reset my password as i forgot mine. I requested a new "Security Code" be sent to my email (which is registered on their site) and nothing was sent. I've attempted over 10x via email to get help to reset it and have been rerouted from support to security back to support. They tell me it's an IT problem. So, I can't access my account as of today. I believe all of this is a stall tactic to delay my EARNED winnings and deny access to my account. I'm a long time depositor and this is so frustrating.

Disputed Casino Slots Plus Casino

Reason Delayed payment

Amount $999.99

Discussion

There are no replies at the moment.

Slots Plus Casino Complaint Stats

Resolved 20 / 49

Avg. Amount $2,279

Avg. Complaint Duration 10 days

Avg. Response Time 3 days

Slots Plus Casino Complaints

See all complaints for this casino

Withdrawal timeframe inaccurate

The website states that processing times could take up to two weeks, but it has been longer and the only answer I ever receive is that I should be patient because they are waiting on their third party payment processor. All verification documents were submitted and I was told that my payout request was approved, but in my account history it still states that my payout status is on request. Also the sticky bonus amount was already approved and taken from my account which I would think should be done after processing entire payout request.

Unresolved

Another slow payout from Slots Plus

I have requested a payout almost a week ago and again they keep telling me they have no clue when my payment will actually be processed. They have confirmed that my account is fully verified (I just did a cash out on December 31st) but my last two withdrawls took a month and the first one took almost 3 months. They advertise a payout speed of 5-7 days. They have never even gotten close to that mark. I am waiting on a $900 cash out via direct deposit. I have already received the email saying my withdrawl is approved and they are waiting on their payment provider to send it, but it always takes at least a month.

Thank you!

Unresolved

$900

Waiting for my payout

I requested my withdraw for $950 over two weeks ago. Everything is verified and has been accepted, when I ask when I'm going to receive my money all they keep saying is that, "it has been sent to our third party payment processor and will be in the next batch." It has been over two weeks now and I keep getting the same generic response. The only other time I have won and requested a payout, it took me 3 months to get my money when their website says you will receive your withdrawl 7-10 days after it's approved. I spoke with Juan from customer support and he said on last Tuesday the 17th of December that they money will for sure be in my account this Tuesday which was the 24th of december and I still haven't received it. I have the chat transcripts from that conversation if you guys need it. I feel like I keep getting the run around again and I am a very good paying customer that makes deposits very often.