Ag Awards
Login
You are about to go to the Italian version of AskGamblers
Kindly note that some features such as complaint service and forum are currently available only on the international version.
You are about to go to the German version of AskGamblers
Kindly note that some features such as complaint service and forum are currently available only on the international version.

Sun Palace Casino - Delayed payment for the third time now

RESOLVED
bim9001 South Africa Message
Posted on June 1, 2017.

After clearing the wagering requirements for the 300% match deposit bonus, I was left with $50 in my account. I submitted a withdrawal request on 09/05/2017 for $50. The allocated time-frame for withdrawals according to their website is 15 days- it has been 3 weeks from my withdrawal request and there are still no funds in my account.

I spoke to their "live support" about this issue and they say their processor is having delays- they use this excuse every time, it seems as though they are giving me the "run-around"

Posted on June 1, 2017.

Dear Mr. Maguire,
You were paid for the withdrawal you are referring to above - plus others - to your Neteller account yesterday. We will not be responding to this post any further. Thank you

AskGamblers
Posted on June 5, 2017.

Dear @bim9001,

Please let us know if there's an update regarding your ongoing complaint. Please keep in mind that you are supposed to reply within the given 96-hours time frame, otherwise AskGamblers Complaints Team will consider the case as Resolved and it will be closed accordingly. Thank you for your cooperation.

bim9001 South Africa Message
Posted on June 5, 2017.

$50 and extra paid. thanks.

AskGamblers
Posted on June 6, 2017.

Based on submitter's last post AskGamblers Complaints Team consider this case as Resolved and it is officially closed now. Thank you all for your cooperation.

Sun Palace Casino complaints

  • 14 of 30 resolved
  • 3 days avg response
  • 6 days avg complaint life
  • 1,785 USD avg amount

Have trouble with Sun Palace Casino?

By subscribing you are certifying that you are over the age of 18.

Sign up for +350 No Deposit Spins!

This offer is not applicable to residents of Great Britain.

By subscribing you are certifying that you have reviewed and accepted our updated Privacy and Cookie Policy