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Casino Complaints

Delayed payment due to unjustified suspicions

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By bromberg
10 years ago
Message on forum
I started playing at Slots Plus Casino in February. I sent my documents, I was called by phone in March and my account was verified.
I deposited more than $3000 during three months. In April I won $4000, and I made withdrawal.

After two weeks (on 27 April) without getting payment I asked them on live chat when I get the money. They said that my withdrawal was under review by the Security Department, as soon as this review was finished, they would be able to start processing it.

Two weeks later (on 11 May) they said that they had under review all the accounts from my country due to recent fraudulent activities coming from that country, would get back to me once the review is completed. I asked them how much time they need, and operator said they would have a resolution for me by the end of that week, so till 15 May.

Nothing happened, I went to live chat again on 16 May, they promised me that the department manager would update me. Today is 20 May, and nobody has contacted me from the Casino yet.

It is very frustrating situation. I deposited many times, played a lot, and once I won and would get back some money, they don't pay because they are investigating cheating people who lives in the same country.

Please help me to solve this issue.
Disputed Casino Slots Plus Casino
Reason Delayed payment
Amount $4000

Discussion

User name
Based on submitter's last post AskGamblers Complaints Team consider this case as Resolved and it is officially closed now.

Thank you all for your cooperation.
User name loyalty-level-2
Hello,

I confirm that I received the first payment. I think we can close the complaint as solved and I hope there will be no problem with the remaining payments.

Thanks,
bromberg
User name
Dear Bromberg,
You should have received your first payment according to your player class on June 4th.The Payout was Successful
Payout via NETeller
PIN: bromberg56
Trace ID: 2872352
Trans ID: 506465079609457 - From NETeller
Amount (USD $): 1000
Fee (USD $): 0
The remaining payments will be sent weekly and according to your player class. Thank you
User name loyalty-level-2
Hello,

I was informed on 30 May via live chat that the security department manager cleared my account and informed Financial Department to process my withdrawal. I have received money, $1000 was sent today. I hope I don't have to wait one month for next payment, and I receive my winnings soon.

Bests,
bromberg

Slots Plus Casino Complaint Stats

Resolved 20 / 49
Avg. Amount $2,279
Avg. Complaint Duration 10 days
Avg. Response Time 3 days

Screenshot

Slots Plus Casino Complaints

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Withdrawal timeframe inaccurate

The website states that processing times could take up to two weeks, but it has been longer and the only answer I ever receive is that I should be patient because they are waiting on their third party payment processor. All verification documents were submitted and I was told that my payout request was approved, but in my account history it still states that my payout status is on request. Also the sticky bonus amount was already approved and taken from my account which I would think should be done after processing entire payout request.

Status unsolved Unresolved
Another slow payout from Slots Plus
I have requested a payout almost a week ago and again they keep telling me they have no clue when my payment will actually be processed. They have confirmed that my account is fully verified (I just did a cash out on December 31st) but my last two withdrawls took a month and the first one took almost 3 months. They advertise a payout speed of 5-7 days. They have never even gotten close to that mark. I am waiting on a $900 cash out via direct deposit. I have already received the email saying my withdrawl is approved and they are waiting on their payment provider to send it, but it always takes at least a month.

Thank you!
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$900
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I requested my withdraw for $950 over two weeks ago. Everything is verified and has been accepted, when I ask when I'm going to receive my money all they keep saying is that, "it has been sent to our third party payment processor and will be in the next batch." It has been over two weeks now and I keep getting the same generic response. The only other time I have won and requested a payout, it took me 3 months to get my money when their website says you will receive your withdrawl 7-10 days after it's approved. I spoke with Juan from customer support and he said on last Tuesday the 17th of December that they money will for sure be in my account this Tuesday which was the 24th of december and I still haven't received it. I have the chat transcripts from that conversation if you guys need it. I feel like I keep getting the run around again and I am a very good paying customer that makes deposits very often.
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Withdrawal is taking too long to process
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I originally asked if I need to submit documents in October 26, 2019. The representative didn't answer. I was simply told to submit the withdrawal request. This of course was my mistake, I should have known better. All online casinos require identity verification. After a week I followed up and was told to submit documents. I promptly submitted them.
I then was told it would be 5-7 days. I specifically asked if everything was in order several times. I was told yes. Since then I got a notification that my payment was declined because I didn't remove the bonus funds. No problem but I should have been told when I asked if everything was done properly on my end. They said it was fixed but there was a security issue. I checked with security three times and they said I was fully verified. I keep asking if it will be another 5-7 business days. No one answers me, they simply say they are waiting for confirmation from their payment processor to determine when their payments will be batched. Still no payment. I have screenshots of everything I was told. There is still no resolution or real answers
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$256
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$2,500
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