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King Billy Casino - Delayed Payments After Big Win

RESOLVED
jess0408 Australia
posted on January 14, 2018.

I recently had a very large win at King Billy Casino. I have to withdraw in multiple timeframes due to their terms and conditions of maximum weekly and monthly withdraw limits.

I withdrew my first amount on Sunday evening, after reading reviews that the casino was great and very speedy withdrawals. The processing time on a bank transfer states 24 - 72 hours on both the casino website as well as on the Ask Gamblers profile.

It has been over 5 days now and I still have no sign of my money being paid. I am being assured by the several customer service representatives that I will get my money, all winnings have been approved and that it is in a safe place but no one can tell me WHEN I will get my money. I have been advised this is with another payment provider and King Billy have no say on this. I find this absolutely appalling and ridiculous. I have 4 more withdrawals to process and I don't even know when I will get this money as well as the fact that I have to wait an extra month before I can withdraw another amount due to their maximum monthly withdrawal.

Customer Service have been apologetic but I find this very frustrating situation as I cannot plan when I will get my money and I have waited over the processing times. No one can give me a date, all I get is 'hopefully soon'.

My money still says 'Pending' in my account history.

This is very very disappointing as the casino had great reviews and I feel that as a business you take our money extremely quickly and then when there are delays in paying out genuine winnings that there is a delay outside of their control. They should be sticking to the processing times and when delayed advise of the date payment will be made. I am getting no information to make me feel confident in receiving my funds.

I have tried multiple times via chat and email to get some solid responses and have not got any answers that I am comfortable with, hence this review.

AskGamblers
posted on January 14, 2018.

Dear @jess0408,

Please make sure to update your complaint accordingly and clarify the total amount of the disputed withdrawal request/s.

Thanks for cooperating the AskGamblers Complaints Team.

posted on January 14, 2018.

Due to the nature of the withdrawal (Bank Transfer) and consequently our dependence on third parties, our dear player was informed that it would take a little bit longer than usual to proceed with her cashouts.

However, by Friday (24 hours after her initial complaint had been sent to AskGamblers as we understand), we had everything set up and ready and proceeded with the transactions.

So, we reckon this complaint to be a product of misunderstanding and we wish Princess JESS0408 a good spending on her mighty winnings!

(His Majesty suggests VIP tickets at the Rod Laver Arena for a possible Federer – Nadal Australian Open 2018 Final!)

jess0408 Australia
posted on January 15, 2018.

I wish to remove this, I thank the staff at King Billy for all their efforts to get the issue resolved and I received the funds today!! Thank yiu

AskGamblers
posted on January 15, 2018.

Based on submitter's last post AskGamblers Complaints Team consider this case as Resolved and it is officially closed now.

Thank you all for your cooperation.

King Billy Casino complaints

  • 5 of 5 resolved
  • 2 days avg response
  • 5 days avg complaint life
  • 2,879 USD avg amount

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