Complaint #14 King Billy Casino

Delayed Payments After Big Win

By jess0408

8 years ago

I recently had a very large win at King Billy Casino. I have to withdraw in multiple timeframes due to their terms and conditions of maximum weekly and monthly withdraw limits.

I withdrew my first amount on Sunday evening, after reading reviews that the casino was great and very speedy withdrawals. The processing time on a bank transfer states 24 - 72 hours on both the casino website as well as on the Ask Gamblers profile.

It has been over 5 days now and I still have no sign of my money being paid. I am being assured by the several customer service representatives that I will get my money, all winnings have been approved and that it is in a safe place but no one can tell me WHEN I will get my money. I have been advised this is with another payment provider and King Billy have no say on this. I find this absolutely appalling and ridiculous. I have 4 more withdrawals to process and I don't even know when I will get this money as well as the fact that I have to wait an extra month before I can withdraw another amount due to their maximum monthly withdrawal.

Customer Service have been apologetic but I find this very frustrating situation as I cannot plan when I will get my money and I have waited over the processing times. No one can give me a date, all I get is 'hopefully soon'.

My money still says 'Pending' in my account history.

This is very very disappointing as the casino had great reviews and I feel that as a business you take our money extremely quickly and then when there are delays in paying out genuine winnings that there is a delay outside of their control. They should be sticking to the processing times and when delayed advise of the date payment will be made. I am getting no information to make me feel confident in receiving my funds.

I have tried multiple times via chat and email to get some solid responses and have not got any answers that I am comfortable with, hence this review.

Disputed Casino King Billy Casino

Reason Delayed payment

Discussion

AskGamblers

• Support Team

8 years ago

Based on submitter's last post AskGamblers Complaints Team consider this case as Resolved and it is officially closed now.

Thank you all for your cooperation.

jess0408

• New South Wales

8 years ago

I wish to remove this, I thank the staff at King Billy for all their efforts to get the issue resolved and I received the funds today!! Thank yiu

King Billy Casino

• Representative

8 years ago

Due to the nature of the withdrawal (Bank Transfer) and consequently our dependence on third parties, our dear player was informed that it would take a little bit longer than usual to proceed with her cashouts.

However, by Friday (24 hours after her initial complaint had been sent to AskGamblers as we understand), we had everything set up and ready and proceeded with the transactions.

So, we reckon this complaint to be a product of misunderstanding and we wish Princess JESS0408 a good spending on her mighty winnings!

(His Majesty suggests VIP tickets at the Rod Laver Arena for a possible Federer – Nadal Australian Open 2018 Final!)

AskGamblers

• Support Team

8 years ago

Dear @jess0408,

Please make sure to update your complaint accordingly and clarify the total amount of the disputed withdrawal request/s.

Thanks for cooperating the AskGamblers Complaints Team.

King Billy Casino Complaint Stats

Resolved 45 / 46

Avg. Amount $1,283

Avg. Complaint Duration 7 days

Avg. Response Time 2 days

King Billy Casino Complaint Summary

Most user complaints about this operator fall under the Payment category.

So far, 22 out of 23 complaints in this category have been resolved.

This operator's average complaint duration is 7 days, while the average duration across all operators is 8 days.

King Billy Casino Complaints

See all complaints for this casino

Delayed payment and excuses

Title: King Billy Casino - Account Disabled After Win & Withdrawal Stall

I am filing this complaint regarding a withheld withdrawal and the subsequent disabling of my account at King Billy Casino. My account is fully verified, and I have provided all requested documentation, yet the casino is refusing to process my payment.

Every attempt to resolve this through support has been met with empty platitudes from an agent named "Alice," who repeatedly claims to be "happy to assist" while providing zero actual progress or timelines. Worse, the casino has now disabled my account access and blocked me from live chat, effectively cutting off my ability to advocate for my funds.

Details:
- Account Status: Fully Verified
- Issue: Unpaid Winnings / Withdrawal Delay
- Interaction: Support (Alice) provides constant excuses and my account is disabled so I can not use the live chat.

I have followed every rule and met every requirement. There is no legitimate reason for my funds to be withheld or for my account to be restricted.

It’s been a whole week now

Unresolved

$450

Withdraw Decline every time

I am writing to express my concern and seek clarification regarding the recent decline of my withdrawal request.

I have made deposits into my King Billy account from a source that is clearly verified within my Skrill verification menu. In My Skrill account which is clearly displays my name and address and even Payment address , I also submit my Document which was used for a deposit made on September 19, 2024. I have also previously provided documentation to further confirm this information.

Despite this, my recent withdrawal request has been canceled. I am confused as to why this has occurred, especially since the deposit source is verified and the details match my Skrill account information.

Could you please investigate this matter urgently and provide a detailed explanation for the withdrawal decline? I would also appreciate guidance on the necessary steps to resolve this issue and successfully process my withdrawal.

Thank you for your time and attention to this. I look forward to your prompt response and resolution.

Resolved

$60

Withdrawal delayed 9500 NKR with King Billy

Hi, i deposit 800.- nkr , i got the deposit bonus, played and won in total 9500.- NKR, after i had played away the bonus money to 0.-
It says money to withdraw, 9500.-
They then started a long process with my Revolut card, couldent approve and so on. Finaly after 3 days and countless emails, i finnaly got the approval.
Allternative withdreawl was, banktransfer, visa, bitcoin, etherium. I tryed visa, declaind, tryed banktransfer, declained, tryed etherium and bitcoin, declained. Got aswar from billy casino, try mastercard, i dont have mastercard, they have also removed visa as an allternativ, that happend today. Now all i get from support is, try another method. I have responded and confirmed every time they ask, but they stil decline

Resolved

kr9,500

The usual 2 hours withdrawal takes now 11 days

Hey everyone,

Let's cut to the chase here:

Requested a bank transfer withdrawal, which usually took 2 hours from request to the funds appearing in my bank account (no matter the day/time) at Kingbilly.

Now it's 11 days and I'm only being told to be patient or that the payment provider's at fault.

I made 2 withdrawals within the past few days, also via bank transfer at other Casinos, funds arrived immediately.

Support is not helping or straight out ignoring me.

Contacted my VIP manager, who is also ignoring me.

Best,

Potatohead

Resolved

Every time I make a deposit it stucks

I have made a deposit in King Billy casino of 1002 inr but in transaction it's showing it's rejected, but on my side it was successful one.

I have seen this problem third time in my last four deposit, someone wants to play that's why he makes a deposit and worst thing is that I get to play after wait of days.

Plz help me. Seems King Billy is also being like other casinos and it's now breaking my trust on this casino also.

Resolved

₹1,002

I am again having the same problem with the deposit

I had made a deposit of 1002, and the deposit didn't came.

Last time I made a deposit and it came after 8 days. Another deposit and the same problem, and they are telling me a ticket has been created.

If in a casino player gets his every deposit stuck what should he do? You people are giving the money, but the money is stuck for so many days.

Resolved

₹1,002

Deposit pending since 28-Oct

I had made a deposit of 1002 in King Billy casino on 28 October and till today 1 Nov I haven't got any update. They just emailed me once and asked for utr number which I had provided them earlier also in there chat and when they asked utr number in email I provided them with the number along with my bank statement. And till now no response.

Resolved

₹1,002

Deposit not come on King Billy account

I had made a deposit of 10000 on 11 of October 2023 and it has not yet been credited in my account. The deposit was a successful deposit but it's showing that my deposit has been rejected.

The guys in chat are just telling me to wait. And when I ask them how much time does it usually take, they just tell me that they can't tell me how much time it will take just wait. At least I must be knowing that how much maximum time does it take. I'm providing many times my banks debit slip.

Resolved

₹10,000

Withdrawal declined due to claimed card issues

Hello dear AskGamblers

Since August 2nd I've tried to make a withdrawal of 600 USD from King Billy Casino.

They've declined all the way saying that they have "card withdrawal issues". From multiple chats with their agents, they've said that I should use Bank Transfer or Skrill, which my account is not eligible for. So my money is stuck.

Three days ago, they told me that they were "in the middle" of fixing the card issue. Now, today, card withdrawal is not an option. So my money is basically stuck and I can't get them to fix the problem.

It is now August 9., and they keep declining the withdrawal.

I look forward to hearing from you.

Sincerely

Resolved

$610

Deposit not credited and casino not telling me how much time will it take

I had made a deposit of 1000 on 1st of August and it has not yet been credited in my account. The deposit was a successful deposit but it's showing that my deposit has been rejected.

Resolved

₹1,000