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Lucky247 Casino - Delay of payment

Complaint Info
Disputed casino Lucky247 Casino
Reason Delayed payment
Amount € 350
Posted on October 22, 2014

Although accepts few deposits finds excuses not to proceed winnings ,when I won at last and in the 1st occasion they credit it to my balance back.I ve played it again "hoping"to lose but the casino was generous enough and decided to try to withdraw again ,this time more.My withraw is in progress 5 days now.I ve sent everything they asked ,spoke to the via tel call ,live chat e mails but they still examine ....
thank you
I m looking forward your reply
P.s They say they are looking for linked account which of course DOES not exists.

Posted on October 20, 2014

Hello nasia1958,

Thank you for your posting, and our apologies for the delayed response. You said in your complaint dated 16/10/2014 that there were no linked accounts, but we have had confirmation from you on 14/10/2014 that there is actually a linked account.

As you know by now, this unresolved link was causing the delay in processing your withdrawal, although we are happy to say that, now that the matter has been clarified, your withdrawal was sent to our payment processor on 16/10/2014 for processing. The normal period until it will show in your bank account is 3-5 business days, so you should be receiving your withdrawal very soon.

We're glad we were able to help resolve this matter amicably.

Kind regards,
Lucky247 Casino

Posted on October 22, 2014

We got an email from a submitter, that this issue is resolved.

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