Confiscated Winnings Without Any Explanation

Based on the last player's comment we consider this case as resolved and it is now officially closed.

To update my situation.

I received an email from VIP at Lucky247 who agreed that I hadn't infact broken any terms and therefore shouldn't have had my money confiscated.

However, there is a term capping winnings to 6x the bonus. Lucky247 therefore agreed to pay me £1800 and this has now reached my account.

They also offered me a bonus as a goodwill gesture so I consider that this matter is now finally resolved.

Again, as mentioned several other times...those terms relate to moving from LOW WEIGHTED games which are table games etc to HIGH WEIGHTED games such as slots.

I did not do this. I played slots which are high weighted games throughout.

Once again, your terms DO NOT state what you class as a low stake, so even though I moved from £20 spins to £14, this still does not break any terms whatsoever, you are simply making up what you deem to be a 'low stake'

As mentioned previously, £10 - £14 and £20 spins on slots cannot possibly deemed as low, and even so, you cannot have terms that are open to your own interpretation, they should be clear and state exactly what you mean. So as mentioned, not a single term has been broken.

Also, my initial big win was on £10 stakes on the Loaded slot, which I then increased to £20, hit another big win, and THEN moved to £14, so £14 spins is larger than my initial stakes. You seem to be consistantly failing to mention that I initially played £10 spins.

Frankly, it seems you are simply trying to get out of paying a player who won fairly. As mentioned before, I lost £1200 in the following days, which you have happily kept, this seems like a win-win situation for you currently. I am suprised you are willing to risk your reputation by not paying a player who won fairly.

hi Susan,


Thank you for your post.

As mentioned in your earlier post, we deem irregular gameplay as where a player first bets high then low for the sole purpose of meeting wagering requirements.

In our email to you, we outlined where you at the time, wagered 20 credits per spins, during this time, the bonuses wagering requirements was still applicable. After a large win, you moved immediately to a lower wager, to sum this up, you reduced your stake to 14 credits per spin in order to meet wagering requirements. of the bonuses issued. That said,

As stated in our terms of the excerpt you provided:
see link: https:­//w­ww.l­uc­ky2­47.c­om­/uk­-on­lin­e-c­asi­no/­ter­ms-­and­-co­ndi­tions?

10.4 The following shall be deemed irregular betting for bonus play-through requirement purposes
(a) if a player has an active bonus and moves after winning from low weighted games like table games, to high weighted games like slots (or first bets high and then low with a stake not in proportion to the balance) for the sole purpose of completing wagering requirements;
(b) moving from a low weighted game to a high weighted game after large wins for the purpose of clearing wagering requirements

In other words, what is deemed as irregular gameplay above is both (a) and (b). In (a):
if a player has an active bonus and moves after winning from low weighted games like table games, to high weighted games like slots or first bets high and then low with a stake not in proportion to the balance for the sole purpose of completing wagering requirements

In your case, you reduced your stake by 30% in order to continue playing and to meet the wagering requirements of the bonus issued to your gaming account.

Unfortunately, due to the breach of the terms, the withdrawal has been confiscated and our policy in this instance is always to be fair by giving the player another opportunity to play within the confines of our terms and conditions.

We trust this post will find you well. Should you feel that you wish to pursue the matter further, you will need to follow our alternative dispute resolution process by contacting either eCogra or the LGA.

warm regards,
Lucky247 Casino Support