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CoinSaga Casino - Do not accept deposit

RESOLVED
Complaint Info
Disputed casino CoinSaga Casino
Reason Delayed payment
Amount BTC 0.00095597
Posted on July 28, 2021

On July 22, I registered at this casino and decided to make a deposit to a ruble account using bitcoin. But the deposit to the site didn't work. After that, I created a Bitcoin account and made a deposit to it. After confirming the transaction on the BTC network, the money was not credited to the account. I wrote in support, at first my account was blocked, allegedly they do not accept players from my country, and wrote that the site can only have an account in one currency, BUT! The site has the ability to open other accounts and switch between them. Moreover, the deposit on the site does not work for other currencies even now.

"After I wrote to them by mail, they told me that my account was unlocked, tk. now they accept players from my country (2 hours later) and asked to wait for the financial department to resolve the issue. After 4 days, they wrote to me the following

Our technicians have already checked your case. As per the results of their investigation, you have not deposited with us. We can see some of the transaction visible as error as you've tried to send MBC 0.96 which equates to 0.00000001 BTC when the minimum deposit for Coinspaid is 0.0002 BTC."

But I sent 0.00095597 btc and it can be seen on the blockchain! I gave them the link for the transaction!

Btc transaction number

944354­868­db2­fd4­3ff­1b7­a13­309­c91­28a­104­4fb­e8a­3ad­c14­cb3­48d­ccf­9271717

Also attached a screenshot of the deposit

Posted on July 29, 2021

Please Note that we have already addressed this complaint through another Forum and player has been compensated.

As mentioned in the other forum you posted your complaint in, unfortunately there was a glitch in our system and your deposit was not registered (not something CS could have seen). We have refunded your deposit and doubled it, you have already confirmed that payment was received.

In regard to your issue with withdrawals there are a few things I would like to clarify; Had you contacted Customer Support when you were having issues withdrawing your winnings, they would have assisted you in the process and informed you that technically we do not have withdrawal limits, there is a limit per transaction but no limit to the number of transactions per day/week/month. Our withdrawal guidelines are as follow:

Minimum withdrawal per transaction:

10 Euro / USD / AUD / NZD
1500 JPY
500 RUB

Max withdrawal per transaction:

3000 Euro / USD / AUD / NZD
390,000 JPY
276,000 RUB

On a more sensitive topic, due to your reference to being a “Gambling addict” we will not be able to credit your bonus funds and we are legally obliged to suspend your account.

If you believe that gambling is having a negative impact on your life, we advise that you seek professional help, for instance from the following organizations:

https:­//w­ww.g­am­ble­rsa­non­ymo­us.org
https:­//w­ww.g­am­bli­ngt­her­apy.org

AskGamblers
Posted on July 29, 2021

Dear @Fedro123,

The AskGamblers Complaint Team is kindly asking you to update your complaint in a timely manner and confirm if you consider the issue resolved. Please note that, in case you fail to respond within the given timeframe we will consider your case resolved and it will be closed accordingly.

Please keep in mind that as per the AGCCS Terms and Guidelines which you accepted upon registering and using our complaint system, you are obliged to provide the necessary level of assistance and cooperation during the process and providing updates in a timely manner is a must.

Thanks in advance for your cooperation.

Posted on August 1, 2021

I received the deposit. But! I won $ 700, but the maximum withdrawal is $ 2. And still the most important thing. Naturally, I lost the money, realizing that they would not be withdrawn to me. Because there are no conclusions in the casino, this fraud and deposit does not make sense. The casino employee agreed with me and agreed to return the deposit. I gave him a BTC wallet, he sent me a screenshot that he sent money on Friday, but there is still no money.

Posted on August 3, 2021

Hi Fedro123,

Kindly confirm that deposit issue was resolved.

Thanks!

AskGamblers
Posted on August 3, 2021

Dear all,

As apparent from the submitter's latest post, the AskGamblers Complaint Team is pleased to announce the case has been resolved and closed.

Should the player face issues with any oustanding withdrawal requests or payments which were not part of the present case or payments referring to another casino operator, the player is welcome to submit a separate complaint.

We thank both parties for their assistance during the complaint process.

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