Complaint #35 7BitCasino

Closed account with my deposits, no support

By Daniel R.

9 years ago

Message on forum

On the 10th of October 2016, I registered on 7bitcasino.com/ru website, indicated all required information, went through the email verification and made 2 deposits of EUR 14 and EUR 10 using Neteller (there is photo and video proof).
When I tried to withdraw my funds, 7bitcasino blocked my account. An Online Chat consultant named Tom informed me I had to send passport scans for user identification, a selfie with my passport and a screen-shot of my Neteller profile.
I have not received a response for a week, only when I filled in the contact form again did I receive a letter that Ukraine has suddenly become a restricted country in 7bitcasino.com/ru and its residents are not allowed to play there.
According to the information in the Terms and Conditions section on this page 7bitcasino.com/ru/terms-and-conditions, Ukraine is not listed among the restricted countries for real money gambling. Clauses 3.11 and 4.1.7 only refer to Great Britain and the USA (I have photo and video proof).
If Ukraine has become a restricted country, this must be indicated on the Terms and Conditions page.
Due to the fact that none of the 7bitcasino website rules were violated, I confirmed my identity, made a deposit and played for money without any notifications and limitations, it was not appropriate of the casino to block my profile.
In addition, the support ignores my requests sent directly to the email address support@7bitcasino.comand I'm sure that my messages were delivered to website administrators. I contacted casino consultants through Online Chat twice and was informed that my request was under consideration. My request was sent on the 6th of February and few times after that but my problem has not been resolved yet.

Therefore, I want a refund of my deposit totalling EUR 24 and consider the integrity of how 7bitcasino.com/ru operates.

- 7BitCasino.com Casino - Google Chrome 2017-01-17 11.13.16.jpg

2 - 7BitCasino.com Casino - Google Chrome 2017-01-17 11.13.16.jpg

Disputed Casino 7BitCasino

Reason Refund declined

Amount €24

Discussion

AskGamblers

• Support Team

6 years ago

Dear @Dantoo,

Please confirm if the issue has been resolved. Be in aware in case you fail to respond within the given time frame we will consider your issue as resolved and your complaint will be closed accordingly. Please keep in mind that as per the AGCCS terms providing updates in a timely manner is a must.

Thank you for your cooperation.

7BitCasino

• Representative

6 years ago

Hi Dantoo,

We have reviewed again your complaint and decided to refund your deposit on the account balance.

Please feel free to withdraw it anytime.

We kindly advise you to observe our Terms & Conditions and be more attentive next time.

Best regards,
7BitCasino Team

AskGamblers

• Support Team

6 years ago

This complaint has been reopened due to the declared willingness on behalf of 7BitCasino management to do everything within their power to solve their old complaints. AskGamblers Complaints Team is happy to give these old cases one more chance for a successful resolution.

7BitCasino Complaint Stats

Resolved 76 / 77

Avg. Amount $2,583

Avg. Complaint Duration 6 days

Avg. Response Time 2 days

7BitCasino Complaints

See all complaints for this casino

It’s been more than 24 hours and I’ve received zero communication

They allowed me to give them money and bet without verification. I then requested a withdrawal. I almost immediately get an email from the finance team stating it was rejected because I hadn’t satisfied the wager requirement. I then wager enough and won more. Now it’s been more than 24 hours and I’ve received zero communication. When I speak with chat support, it’s same old copy and paste answers. “Being processed by our finance team”. Served on a first come first served basis.

Why is my case handled so quickly when it’s rejected but so slowly when it’s going to be approved?

Also, if ID verification is eventually going to be requested before any withdrawals can be made, why isn’t this an automated requirement when you go to withdraw.

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Delayed Withdrawal at 7BitCasino NZD 6900 Pending

I am a verified player at 7BitCasino and have been playing Aviator (Spribe). I did not use any bonuses for my play.

On 07 August 2025 at 19:17 UTC, I requested a withdrawal of 3,000 NZD via cryptocurrency.
On 08 August 2025 at 07:11 UTC, I requested another withdrawal of 3,900 NZD via cryptocurrency.

Both withdrawals are still in Pending (Cryptoprocessing) status as of today. These are legitimate winnings from my gameplay, and I have complied with all casino terms and conditions.

I have contacted live chat support multiple times regarding the status of my withdrawals. However, I have only received general responses without a confirmed payout timeline.

I am requesting 7BitCasino to process my pending withdrawals promptly and release my total winnings of 6,900 NZD to my approved cryptocurrency wallet.

Thank you for your attention to this matter.

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7Bit Casino - 26 hours and waiting

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7Bit Casino - Large Delay on larger win

This site advertised instant payments.

It's now been almost 72 hours. I emailed support multiple times, with no response. Talked to live chat who repeatedly just tell me I am in queue and that withdrawals are processed on a “first come first served” basis; or they tell me to just “wait a little longer”. Then I get told I need to verify my deposit (which I already did days ago and have the screenshots to prove it), only to still be waiting.

I was finally told by a VIP manager that they need to have the financial team verify the results, but they claim the games are provably fair so I don’t quite get that.

Support has been approachable and kind but it doesn’t feel like they’ve done anything to actually help along my withdrawal process. I initiated this withdrawal on Thursday and it’s now Sunday.

It’s a $5000 win and I was told that I would have an instant payout and now I'm losing confidence they are legit.

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48 hour delayed payment

I won't 198 LTCcand tried to withdraw 166 but was told within an hour that my limit was 150 LTC per week. Fine. I resubmitted for 150 LTC withdrawal almost 48 hours ago and all I get from support is that it is processing be patient. Even though their site says instant ltc payouts??? No legit established, trustworthy casino takes this long to pay out! There's no logical reason or excuse! I just want my money, please!

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47 Hours and counting and no response form Casino

On September 30th 2024 I deposited .00011 btc on to 7bit. Not attached to a bonus. I proceeded to win .0025btc. I’ve been trying (and failing) to cash it out for almost 48 hours now. I’ve recalled it and changed addresses a times (and yes confirmed all of them via email) but my final withdrawal request is time stamped 24 hours ago. They have all just been stuck on pending. It has NEVER taken this long to cash out anywhere for me! No help from customer support just told to be patient and wait for my turn in the queue… but I know that’s not a sufficient answer for what’s going on! And yes I’ve cashed out from this account many times. It’s fully verified.

It makes it impossible to not spend your winnings when you can’t get a timely cash out and that will always be a factor in choosing online casinos for me! I won on on a competitor casino yesterday and they were able to do the same thing I’m asking of 7bit within an hour. So what’s the holdup???

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Almost a week with no approval

I recently won over 10k on 7bitcasino.

I have had them for years and usually have no issue with withdrawals. Takes under a day to arrive. The largest before this win was probably 5k. So it’s not like I’m new to the site.

I’ve spent thousands of dollars on their site. So after I won I submitted a withdrawal request on Aug 16th ( Friday ). After 24 hours I followed up with a support chat and email. They always provided an answer but they couldn’t tell me much (see attached).

It’s now Wednesday evening and no follow-up or confirmation, still just the same responses that they are working on it and to be patient. I’m not sure it should take a week to have a withdrawal approved.

For those reasons, I’m reaching out here.

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Pending Withdrawal Over 80 Hours Later

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Long payment processing time on two withdrawals from 7Bit

I normally have my withdrawal requests approved and in my crypto account in a few short hours.

Typically if I request a withdrawal at night it’s in my account the next morning.

Recently I’ve requested two BTC withdrawals. One on May 24, for 15.51 mbtc and another on May 28 for 10.9 mbtc.

I ask the chat and they say there is high volume and it’s first come first serve and haven't gotten to mine yet. I emailed asking for updates with no email responses.

I like 7bit Casino and would continue to play there, but am concerned with this recent withdrawal request taking so long.

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