Bet365 Casino - Charges and bonus not honoured

I've been having to go through the Enhanced Verification Process with Bet365 for the past week or so now.
At first, they claimed to have called me when in fact, that they didn't. (Please see my other complaint)

After a few days, they finally asked me to provide documents, which I did on Feb 23rd.
In the same e-mail, I've attached the time I want to be contacted as well.
This morning, Feb 26th (3 days after), they sent me an email from the same address, but a different thread (convenient), claiming that they never got an email from me with regards to the time.

They keep delaying the Enhanced Verification on purpose to try and withhold my funds and/or playing on their site for some reason.
The worst part is the way that they lie when I have all the proof.

In their first email to me, they claimed to have "called me" but when I confronted them via live chat about never receiving a phone call, they admitted to never having called me.

And now, they're saying that a time has never been set up. I am TIRED of their lies, and they are probably doing this to multiple people.
They NEED to be held accountable.

I made a withdrawal request 07/07/2020 I am still waiting for funds 24/07/2020 I have contacted live chat and customer service daily each time I'm told that bet365 appreciate my frustration and they will email me if they have an update I have contacted customer service through Resolver .com as I was unable to get a reply from complaints dept. This reason Bet365 says I haven't received any of my withdrawal is because there was a digit wrong on my bank account which I have used to deposit on my bet365 account and they have confirmed my details are correct that was done 11/07/20 each.time I contact customer support its the same response they can't trace my withdrawal yet but they are working on it when they receive my withdrawal they will contact me it's been 18 days now with no idea if a timescale just basically wait for Bet365 .They know I haven't received any of the withdrawal I just want an end to all this I feel that I'm being a nuisance to them but I also feel if I wait for them to contact me it won't be resolved

I had my account suspended on Bet365 and for it to be reactivated, they asked me to send a code that I would receive by letter at my address. But I never received this letter. I requested that it be sent again several times and the letter never arrives. I'm waiting for more than a year. I also asked them to send a registered letter so that they could prove that the letter was sent, but Bet365 refused to do so. Bet365 simply does not send any letter and does not allow me to cash out my $3025.00.

I was playing on bet365 casino since 2-3 years now. all was perfectly fine. recently i also deposited again around 2000 euro and lost them during the casino games. then 2 weeks ago when I tried to log in into my bet365 casino account, i got told that my account is under suspension and i should contact the support. I contacted the live support 3 times since 2 weeks and every time they said that i will recieve a call next day from the apartment that is responsible for this case. Now more than 2 weeks passed and I still didnt got any call or email. Please help me with this case because I am very dissapointed.

Hello! Bet365 are totally ignorant in this case. They have suspended my account with my 900 € on it and they want to have copies of ALL used Paysafecards on my account. I have provided them with around half of them and they want all the other ones. They claim vendors can give me duplicates. That is impossible. Paysafecard customer service have told me that Paysafecard voucher is anonymous prepaid card and they sell thousands of them daily so its impossible to make a duplicate. I won 1000 € last month and I've deposited around 800 € a week ago and was making a steady profit. All of a sudden they suspended my account without a reason. Agents close live chat almost immediately saying they need picture of all Paysafecard vouchers. Since my last deposit on bet365 I've made bets for around 1200 € and gambled a lot. Under their terms&conditions you cannot find a sentence that you need to keep a single Paysafecard voucher, and they want them all. This is a total robbery by them. Please help me in this matter, you are the only one here who can help me. Otherwise I can say goodbye to my cash. I have to tell this also they have suspended my account without making a withdrawal request. They suspended it without a reason and requested all Paysafecard vouchers.

The evidence is damming please find attached the evidence of my mistreatment by casino bet365 The facts! Just to explain my situation. I am an australian who has just recently been transfered to the UK by the company i work for in Australia for 6 months. 1) On 24/03/2016 and 25/03/2016 i received emails stating that my account had been fully verified and there was nothing more that was needed in that regard. Please find a screen shot of the two emails as proof. 2) On 24/03/2016 i received an email from skrill advising me that funds were received in my moneybookers (Skrill Account) for 500 USD from bet365. So you processed my withdrawal to my skrill account. Please find this skrill email attached. 3) since the two emails on the 25th and 24th of April 2016 stating that my account was apparently fully verified and there is no further documents needed regarding verification with bet365 i have made ten deposits totalling $361.50 USD. The final transaction was a deposit of $35.00 USD on 1st April 2016 which is still sitting in my account right now. The reason for this is because when i went to log in the next day on the 2nd of April 2016 to play with those funds my login kept failing. I went straight to chat to see what was going on with my account and they told me that my account had restrictions on it and the opetator told me i would have received an email regarding this matter to which i never received the email. The chat operator continued to inform me that all of a sudden after the the two emails stating that my bet365 account had been fully verified and after bet365 had paid and processed a withdrawal of $500 USD plus ten further deposits via skrill totalling $361.50 including the $35.00 USD still sitting in my account that my account now was suspended pending a verification document that was all of a sudden needed. Bet365 required me to send in in a photo of another photographic ID other then the passport i had already sent in (to which i dont have and have never needed another) this time with me in the photo holding it up to prove that i am in fact the person who is sending in these docs. So i sent in a photo my passport with me in the photo holding it but that isnt good enough and im still unable to play my funds nor login to my account after emails informing bet365 that i dont have a second photographic ID. Now support is ignoring me and chat say they are not allowed to discuss this matter any further. So my $35.00 USD remains in my account im in UK and i cant get another photographic ID to satisfy Bet365s unreasonable demands until i go back to Australia. They are trully disgusting and unreasonable. When i asked them to just withdraw my $35 that is sitting in my account and close it down they told me that i can only withdraw the funds once a photo of a second form of photographic ID is sent to them with me in the photo holding the ID next to my face. When prompted regarding bet365 having processed a withdrawal just after my account had been fully verified although if im not verified now without this second form of ID then i mustnt have been verified when they processed my withdrawal. Then they stated that i had passed the necessary checks in regarding withdrawal. All of a sudden im not verified and i cannot make a withdrawal or access my funds yet nothing has changed on my part since the the two emails sent to me stating was fully verified and immediately following these emails had a withdrawal processed by bet365.

Hi my name is thomas **** and I am 73 years old in june of this year...I currently hold a balance of 78gbp in my bet365 account..my account has subsequently been closed for verification purposes and was asked to send in ID documents..I sent in my Passport and then was asked to send in a picture of me holding my passport against my face which again I adhered to. but now 365 require a driving licence or national ID card ???? why they need another form of photo ID is beyond me !!! I have told them I do not drive and never have done...but there response to this was that the only way we could move forward with the verification of the account is if I apply for a driving licence !!! I am 72 years of age and I do NOT intend on applying for a driving licence for the first time at this time in my life...I have never heard of anything so ludicrous in my life and if this is how 365 treat there customers then they can keep the money as I will not be doing this ! for a 78 gbp balance that sort of verification is outrageous and just cannot understand why an institution would need more than one item of photo ID even though I have sent that ID in a picture against my face as well...I am not playing there silly games. Ask Gamblers can you please have a word with them and agree this is an outrage Thomas ****.