"match bonuses are being set up solely for the certain type of games: Slots, Cards or Roulette.
Playing excluded games will cause the winnings to be voided.
It is player`s responsibility to abide the terms of the bonus they are playing with. "
The problem with this statement from a Bovegas Representative is how can players be responsible and abide to the terms of the bonus they’re playing with if Bovegas doesn’t provide them the much needed information to not breech any of their terms and conditions clearly on the coupon.
The coupon "sneaky" did not state the proper details that they claimed I breached when I was using the coupon.
I attached the e-mail from the finance department stating the false claim that the Sneaky coupon is only for slots. The coupon is attached to this message and it does not show any detail about it being a match bonus only for slots when I redeemed it. So how was I supposed to know?
Bovegas voided a total of $20,961.68 from my account because of their false claim.
Just today I find out that Bovegas changed the mobile website after my complaints. They now provide more detail on the Sneaky coupon that it’s valid only for slots, and if the mobile user clicks on the terms and conditions the match bonus details is provided to them more clearly because before it was just a big block of black words that the user had to scroll through to find the exact terms and conditions to their coupon which was really confusing.
The fact that Bovegas changed their website after my complaints tells me that they realized they had a problem in their mobile platform and decided to fix it. However, after fixing it they still didn’t provide me my funds. Why?
Attached below is a youtube video of a small clip I sent Bovegas earlier this week in regards to the lack of information provided to their mobile players on their coupons (because Bovegas sent me an email to try to school me about how the information was provided on their site however their example was for PC users only not for mobile users as myself. The email screen shot of excluded games for PC users only is also attached to this message.) the video provided below also shows the change in their site now vs before.