I submitted the forms that they wanted including...
Id card (front and back)
Paper bill with address
Voided check from bank
They wanted the credit card I deposited with but that account was closed and I don’t have it anymore.
I have sent a few emails to the verification email with no response. I sent support quite a few emails and they wanted all the verification information sent to them one email at a time for each form then stopped responding. I am on day ten of the verification process with no information from any email as to what they want or need to proceed.