Took extra money from my debit card

I made a payout request on Nov.21 at 6:38AM using Bitcoin, it says 3 days to receive, it's now November 28nd, when I asked them about it, they said 10 days to send it. It keeps changing when I request one and they won't send it to the CC I use, it's always bitcoin. They have no problem taking my money but they want us to jump through their hoops to get our winnings by dragging it out or changing the number of days to get it. I've been there over 2 years.

Hi AskGamblers team.

I was getting a red error when submitting my complaint saying the title contained invalid characters.

Here was my original title:

I won $9,800 on BoVegas. They are saying they will only pay me in installments of $250. This would take roughly 40 withdrawals / weeks or 9 months to be fully paid out.

Anyhow, I was searching the web and came across a thread regarding BoVegas Casino complaints and how you helped someone in a very similar situation to mine.

I'm hoping you can help me out too.

My 2nd most recent email to them was this.

By the way, I swear to you, the AskGamblers team, the following is 100% true/accurate;

Subject line: 10 reasons why an online casino won't pay me? And my response specific to my account with BoVegas.

Cited source:

https://www.feedbackcasino.com/why-doesnt-online-casino-pay-me

Dear BoVegas, please see the following and my response to each:

1. You have opened your account with false information.

No, all information submitted is accurate.

2. You have created duplicate accounts.

No. I have only ever created 1 single account with BoVegas.

3. You didn't send your verification documents.

No. I sent in everything required and even had to open a bank account since you accept Bitcoin deposits, but not withdrawals.

4. You have violated the bonus terms and conditions.

No. I followed all rules to a tee.

5. You have used someone else's credit card or bank account to deposit funds.

No. I used my own Bitcoin wallet to deposit.

6. You have cheated.

No. I won fair and square.

7. You have played under VPN.

No. I did not use a VPN.

8. Your bonus hasn't been wagered.

No. I played through the wagering requirements.

9. You were a minor when you played.

No. As proven by my drivers license, I am 38.

10. The casino is unreliable.

To Be Determined.

Sincerely,

Andrew < sername rmoved >

That email seemed to have no effect as I received this response this morning;

Dear Andrew

Thank you for your e-mail.

Please take into consideration, that the installment policy has been applied upon your withdrawal request (kindly see the screenshot from T&C below):

Withdrawal requests are processed by the casino in installments. Once the withdrawal request has been approved for the installment amount, the remainder of the player’s funds is returned to the player’s account. After withdrawal approval, players may then make further withdrawal requests on the amount that has been returned to the account. Each withdrawal request and accompanying installment is processed individually

If you ever need any assistance, our friendly customer support representatives are available 24/7 on Live Chat.

Kind regards,

Mark < surname removed >

Finance Department

BoVegas Casino

... And here is my most recent response to that email, sent about 30 minutes ago;

So you're saying you're going to pay me only up to $250 a week on a $9,800 win?

You do realize this calculates to nearly 40 total withdrawals and 40 weeks to be fully paid out, correct?

You, as a casino have a right to put whatever you'd like into your terms and conditions.

I, as a human being, have a right to call this particular term or item, or arbitrary number of $250 vs. win %, incredulous. Your installments equate to roughly 2.5% of the total amount per week. Less than 3 percent.

Installments are fine. It's the same at most of your competition. But $250 is not. It is in fact, out of the ordinary, to say the least.

So I am appealing to you to reconsider and increase it to 10%, which would equate to $980, and for simplicities sake, just round up to $1,000.

Your own website also states a max cashout of $2,000 on withdrawals, so I am only asking for half of that.

I am trying to be polite, reasonable and fair. This is half of what another part of your website says in it's terms.

So will you please meet me halfway?

I respectfully ask you at least increase the amount to $1,000 a week so we can be done with this in 10 weeks as opposed to 10 months.

I think it is a reasonable request.

Can you please escalate to top level management this email and let me know the response?

Respectfully,

Andrew < surname removed >

And that's where this currently stands.

Can you please help AskGamblers team?

It's time to bring in the 'big guns' or additional help I'm hoping you guys can be the ones that help me resolve this issue.

Please note it was an arduous process to get verified. They said

occasionally, under special circumstances they can do Bitcoin withdrawals. (They accept Bitcoin and other methods of depositing, but only 1 method to withdraw, which is Bank wire transfer. I said since I had no Bank and asked if they could please make a "special circumstances" exception and let me withdraw via Bitcoin - the same way I originally deposited - to which I got a reply of no.)

Please also note these are the only 3 most recent emails / correspondences I've had with them.

In total, over 20 emails have been sent combined between me and BoVegas, and I've also had numerous chats with their live support team.

I would be happy to forward you the long chain email if you'd like.

I read Ask Gamblers guidelines for submitting and notice it said to include any screenshots or things like that that may be helpful but I don't see a way to attach at least on this first submission but I may have some helpful screenshots for you

This has been something I've been trying to resolve for almost 2 months now.

Can you please help AG team?

Respectfully,

Andrew < surname removed >

< some text missing >

On February 14, 2021 I submitted a request to withdraw $1400 at BoVegas Casino. I had not completed the Verification process so the Verification Department lead me through this. There were various issues that caused delays and I had to resubmit my Payment Verification Form several times, but I finally became verified on March 5. I did feel that there were unnecessary delays and I had to keep nudging them to get this accomplished.

On March 5th I was able to make a withdrawal request. Since that day no action has been taken by the casino to complete the withdrawal. (See attached screenshot taken today.) There was no coupon or anything else used with this deposit. I have inquired about the progress by e-mail and by chat and was told that it would take 7 business days to process and I needed to be patient. We are passed that time period now and processing has not even begun. I signed up with them initially because they advertise to have quick, easy withdrawals, which definitely has not been my experience.

I have over $100,000 in winnings from BoVegas. I play frequently and bet $250 per spin on roulette. Whenever I request $2,000 withdrawal from my winnings, they only approve $250. This is frustrating as they tell me it’s determined on play and class. Can you help me get $2,000 from my winnings?

I am enclosing the email I received from them today.

Thank you

Darla < removed >

Dear Darla,

Please be informed that your withdrawal for amount of 250 USD out of 2000 USD has been approved and it was sent to your bank account. Rest of the winnings has been returned back to your playable balance.

Please allow up to 10 business days for the funds to reach your account .

If you ever need any assistance, our friendly customer support representatives are available 24/7 on Live Chat .

Kind regards,

Mark Miller

Finance Department

BoVegas Casino