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BoVegas Casino - Slow verification process

RESOLVED
Complaint Info
Disputed casino BoVegas Casino
Reason Verification issues
Amount $ 12000
deepgritz North Carolina
Posted on February 6, 2020

Hi
I have been in "verifcation" mode with them for way too long. They owe me $12000. This is not attached to any bonus. it was a clean deposit. I am who I say I am. I have provided them with a valid drivers license with my current address, a bank statement with my account number and current address, that bank's swift code, a power bill with my current address, pic of the front and back of the credit card used to deposit and of course their account verification form and cc authorization form. They have dragged their feet and presented their requests for info a little at at time. There seems to be always one more hoop to jump through. I have been nothing but cordial with them up to this point. I simply want the verification to be completed and payment made, preferably on an accelerated schedule due to their stalling to date. Documentation attached.

Can you help me get this resolved? Thank you for providing this service.

Posted on February 7, 2020

Hi DEEPGRITZ,

Thank you for your post on AskGamblers.

We’ve been informed by our Finance Team that recently your casino account was verified.

Should you have any questions - please feel free to contact our 24/7 friendly Live Support team.

Have a wonderful day ahead!

Sincerely,
BoVegas casino

deepgritz North Carolina
Posted on February 7, 2020

Yes. I am now verified. Thanks for that. I have put in my first withdrawal request. Hoping the withdrawal system is more prompt than the verification process. Have a great day....deepgritz

AskGamblers
Posted on February 7, 2020

Based on submitter's last post AskGamblers Complaints Team consider this case as Resolved and it is officially closed now.

Thank you all for your cooperation.

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