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BoVegas Casino - Extremely delayed payments

RESOLVED
Complaint Info
Disputed casino BoVegas Casino
Reason Delayed payment
Amount $ 1150
Posted on January 8, 2019

In short I still have not gotten my full withdrawal and it is going on a month now. I requested a $2000 withdrawal and they only sent $600 citing that they can send installments which their terms do state. However here is where the issue is ...after resubmitting they sent even less they sent only $250. Likewise in their sister casino two up I requested $725 and they only sent $250. I can't help but ask (whether they sending installments or not) what kind of casino for such a small amount of money has to send in tiny installments like this? The customer service is a nightmare they often give misinformed information and avoid talking when questioned. Sending $250 a week for a $2000 withdrawal when each time it takes them 7 days to approve that $250 means that I will not get my full withdrawal for almost 2 months or more. This is completely unacceptable.

Posted on January 9, 2019

Hello JWOODS0302,

Thank you for your post on AskGamblers!

We were notified by our Finance Department that the remaining amount of $1150 was sent to your bank account.

Should you have any questions - please feel free to contact our 24/7 friendly Live Support team.

Have a wonderful day ahead!

AskGamblers
Posted on January 9, 2019

Dear @Jwoods0302,

Please confirm if the issue has been resolved. Please be in aware in case you fail to respond within the given time frame we will consider your issue as resolved and your complaint will be closed accordingly.

Thank you for your cooperation.

Posted on January 12, 2019

Thanks so much for your help and support! :-) They finally sent the remaining amount

AskGamblers
Posted on January 12, 2019

Based on submitter's last post AskGamblers Complaints Team consider this case as Resolved and it is officially closed now.

Thank you all for your cooperation.

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