Failure to pay out winnings

I did a withdraw of € 500 last monday . After that i directly sended al my documents. They didnt asked for it but i knew that they need to verificate everything. So thats positive i think. After that i got no respojse . Yesterday i asked by mail if they recieve my emails but no respons again. Today i emaild again and still the same. I tried the callback option but thats exactly the same. No response. Its not in my spam box. In the past i had a problem with 1 of the slots and i got a response within 5 hours. Is it because of paying money ?

I unfortunately created my account on 02-07-2019 at this casino and made my first deposit of 100 euro using Neteller. After i made my first deposit i waited about 1 hour but my deposit was not credited to my balance. I wrote them an email describing the issue but they didn't answer.... Finnaly they respoded last week after i previously submitted a complaint at askgamblers that was rejected beacause i have not supported with the relevant evidence to prove the uprightness of my statement .They said that they missed my previous emails and that they dont see any deposit from my side. Today im submiting again a complaint with screenshots of my deposit and e-mails between me and casino support. My only demand is to have my account closed and my deposit returned to my Neteller account.

in past small payouts are pay out in 1 day. Now i did a payout of 2500 euro and i wait more then 2 weeks and didnt receive anything yet. I tried to call but they dont have a number. Live chat always offline when i check. Sometimes i get respons by email (last respons: I will check why you dont have receive the money yet. After this email i didnt get any respons. Again try to mail but now we going to week 3! If i use the call back function .. nobody calls. Every day i have more questions.. i sent al the verification documents already but.. its quiet.. no respons, no support, no money.

I have deposited €100 and then I couldn't play the game I wanted so I emailed the casino and asked them to refund the deposit. I haven't heard back from them so I decided to play a different game. I won over €25000 and then got logged out and couldn't log back in. I checked my email and there was a response to say that they will refund my deposit. I responded 2 minutes after their email to say that I don't want them to close my account and not to refund the money as I have already played and their T&C clearly state that once a stake is placed it cannot be cancelled. They have refused to pay my winnings and I have received some horrible emails from them - please see the attachment. I asked for the refund before playing, but since I have decided to play, and they accepted my bets, they have a legal obligation to pay my winnings which were made with the money I deposited. I requested a withdrawal of €2500 as this is the maximum allowed per day and received an email to say I will be paid the winnings. And then after that they locked my account!

Hi, i deposited on bigbang casino and sent them an email asking for the first deposit bonus, but i never recieved an answer, even after several attempts(!). So i decided to just go ahead and play without bonus, which i did and won around 600 euros. So now i been trying to withdraw since months but bigbang hasnt answered a single email till this day. Askgamblers can you please help me to get in touch with bigbang casino, since this seems to be the only way, its a disgrace really.

I sent various different emails and tried to cash out my winnings. No Live Chat available, even if it says so. The call back option did not work either and I have not received a single reply to any of my emails! Furthermore - the bonus money was rolled over but I could not withdraw it. The total amount I should receive is €1388

hi I have tried to close my account with bigbang casino for months now , I have e.mailed them , I have to spoke to live chat to get account closed I was told to e mail them again which I have done but still the account remains open , I was told my e mails probably go into there spam so they don't see it. I have even sent messages from there site form as this was another way of doing it but still no joy , I have even tried to get a deposit limit on account to stop myself going on it but still no joy , with my self having a gambling problem I know I will deposit on to this site as it is the only one I have left open.do you know any other way of contacting this site.

I have realised that I am a problem gambler and would like to quit for good - I wish I could gamble responsibly and enjoy it like everyone else, but I can't, it seems.

I have contacted BigBang on several occasions (at least six times by email and many times on their online chat request form) pleading for the closure of my account and the blocking of my email address and credit cards. I have never received a response and I continue to be able to use the site. As every other casino I have ever used has acted responsibly and, at my request, closed my accounted/blocked my re-opening. Beyond the obvious cynical reasoning, I don't understand why BigBang persist in being so irresponsible by ignoring my requests. Whilst I accept that it is my responsibility not to use their site, I have an addiction I'm trying to battle! I need to self-exclude permanently. This casino's lack of understanding and dreadful customer service is a barrier to me finally leaving gambling behind.

I would not be submitting a complaint were I not desperate to stop the account and the persistent marketing materials.

Please help.