BetsEdge Casino - Welcome bonus not given

Dear TRUFFATORI,
As we can see, after playing your 1st and 2nd deposit bonuses for a while and without wagering them completely, you cancelled them. In such cases it is considered as the fact that a player refused from the bonus, including the freespin part of such bonus. That's why further freespin series were not automatically added to your account.
However, we care about our players and added other freespins to your account.
Accept our apologies for the inconveniences, please, and have a nice day!

First of all, thank Askgamblers for your attention to me, having taken into consideration my complaint. As for the casino, it is evident that it is confusing to read the screenshots, it exchanges the 111% and 66% bonus that I was unable to complete because I lost, with the free spins, not because I refused the free spins. The free spins I received the first two packages of 20 and 33 free spins respectively that I lost while playing, but I have not refused anything! If anything, you should explain why there are no more games on the site, it seems to have been "under construction" for 10 days. Now I have credited all the deficit free spins, however how can I play them if the site has removed the games? Okay now I have waited 10 days, I hope you solve the introduction of the games as soon as possible.

Dear TRUFFATORI,
As we have explained earlier, you refused from the cash bonus (cancelled it), which is why further freespin series were not added to your account, however, we have added manually the freespins. We are also very sorry for the technical issues the web site is experiencing currently, we hope that it will be recovered within the nearest time possible!

can you explain in more detail how a player refuses free spins without them being credited to the game account as the games have been offline for 12 days? The truth is that you lie knowing that you are lying. Rather I deposited € 40 because when I discovered the site the games were available and promoted the welcome bonus, without the welcome bonus I would not have deposited here. So today I enter the site and still the inaccessible games, with the free spins credited, but which expire at the end of January, running the risk of losing them. At this point I wait until the end of January, after this date we evaluate whether there are the details of repaying my deposits as I would not have played money without a welcome bonus.

Dear TRUFFATORI,
The freespins will not be added in any case if you cancel the cash bonus, it doesn't matter if the site is functioning or not.
At the moment, yes, unfortunately, the site is not working, and as soon as the troubles are eliminated and if your current freespins expire by that time, we will just reissue them, no worries, please.
Please, accept our apologies once again for the inconveniences caused!

Dear BetsEdge Casino,

Please provide further detailed explanation regarding the issue. We would appreciate if you could provide us with full gaming logs referring to the player's usage of 1st and 2nd deposit bonuses. Aforementioned logs with explanation please send directly to the AskGamblers Complaint Team at suppor­t@a­skg­amb­ler­s.com.

Thank you in advance.