Complaint #2 BetsEdge Casino

BetsEdge Casino - Delayed payout 10000 usd

By Alexandr

6 years ago

After double verification and giving all needed docs that was approved my payout in pending status is more than 5 days. Casino support is tells just that my payment in another department. That they sorry. And ask to wait. Am afraid that I will not receive winnings. On their site written slogan that they have lightning fast payouts. I think they should change it .

Disputed Casino BetsEdge Casino

Reason Delayed payment

Amount $10000

Discussion

AskGamblers

• Support Team

6 years ago

Based on submitter's last post AskGamblers Complaints Team consider this case as Resolved and it is officially closed now.

Thank you all for your cooperation.

wildthing

• Ukraine

6 years ago

We have a deal with the casino. A complaint can be closed for now.

BetsEdge Casino Complaint Stats

Resolved 5 / 8

Avg. Amount $2,512

Avg. Complaint Duration 4 days

Avg. Response Time 2 days

BetsEdge Casino Complaint Summary

Most user complaints about this operator fall under the Payment category.

So far, 3 out of 3 complaints in this category have been resolved.

This operator's average complaint duration is 4 days, while the average duration across all operators is 8 days.

BetsEdge Casino Complaints

See all complaints for this casino

Pending deposit of $30 CAD

I deposited $30 CAD on Oct. 23, 2021 at 0030 CST via interac e-transfer (Gigadat). This deposit method is instant but shows as pending in my transaction history (casino).

I messaged through the support form on the website asking why it was pending with no response. I checked again at 0830 CST it was still pending. I messaged again through the website. I then emailed Gigadat asking if my deposit was recieved by BetsEdge Casino. They confirmed that it was received and gave me the transaction number so I could follow up with the casino.

I emailed BetsEdge attaching my confirmation email that the deposit was successful, the email I received from Gidagat and my bank confirmation of the e-transfer. I still haven't heard anything from them.

I keep checking periodically hoping that my deposit would be confirmed but it still shows as pending. Can you please help me get through to support and get my deposit into my casino balance or a refund? There was also a bonus I claimed promo code 'LUCK'. It was deposit $30 CAD and receive 100 free spins.

Resolved

$30

Bonus not issued

I received a promotional email from this casino. For a deposit of 750 rubles, I should have been given 200 free spins under the promo code "10". After making a deposit with this promo code, I have not received any free spins. I wrote this casino to technical support by mail, they ignore me. I ask you to deal with this problem and issue my free spins, or add this casino to the black list due to the insolvency of problems and total ignorance of both players and you. Screenshots with a promotional letter and a deposit are attached.