Complaint #8 BetsEdge Casino

Can not see casino games or play any of them

By Mikehnz

6 years ago

I had an account self excluded & that expired yesterday. I went to make a deposit, got the bonus, no issues there.
The issue is that I can not play any games as the website seems to have a malfunction. Somebody in their review also mentions this.. from February 29th.

No games are visible, the chat is in Russian or something like that so I can't go on there. I attached a screenshot of what it looks like for me. I have tried other devices such as phone, tablet & from a separate IP address.

I sent them a query through their site 24 hours ago w/ no reply. I submitted this complaint upon seeing the same issue mentioned in the review by "Blondie".

Disputed Casino BetsEdge Casino

Reason Operator offline

Discussion

AskGamblers

• Support Team

6 years ago

Dear all,

As apparent from the submitter's latest post, the AskGamblers Complaint Team is pleased to announce the case has been resolved and closed.

We thank both parties for their assistance during the complaint process.

Mikehnz

• 1 reviews

6 years ago

Pleased to report that the casino seems to be functional again & I am playing games freely. Chat no longer in Russian & the home page is fixed also.

BetsEdge Casino Complaint Stats

Resolved 5 / 8

Avg. Amount $2,512

Avg. Complaint Duration 4 days

Avg. Response Time 2 days

BetsEdge Casino Complaint Summary

Most user complaints about this operator fall under the Payment category.

So far, 3 out of 3 complaints in this category have been resolved.

This operator's average complaint duration is 4 days, while the average duration across all operators is 8 days.

BetsEdge Casino Complaints

See all complaints for this casino

Pending deposit of $30 CAD

I deposited $30 CAD on Oct. 23, 2021 at 0030 CST via interac e-transfer (Gigadat). This deposit method is instant but shows as pending in my transaction history (casino).

I messaged through the support form on the website asking why it was pending with no response. I checked again at 0830 CST it was still pending. I messaged again through the website. I then emailed Gigadat asking if my deposit was recieved by BetsEdge Casino. They confirmed that it was received and gave me the transaction number so I could follow up with the casino.

I emailed BetsEdge attaching my confirmation email that the deposit was successful, the email I received from Gidagat and my bank confirmation of the e-transfer. I still haven't heard anything from them.

I keep checking periodically hoping that my deposit would be confirmed but it still shows as pending. Can you please help me get through to support and get my deposit into my casino balance or a refund? There was also a bonus I claimed promo code 'LUCK'. It was deposit $30 CAD and receive 100 free spins.

Resolved

$30

Bonus not issued

I received a promotional email from this casino. For a deposit of 750 rubles, I should have been given 200 free spins under the promo code "10". After making a deposit with this promo code, I have not received any free spins. I wrote this casino to technical support by mail, they ignore me. I ask you to deal with this problem and issue my free spins, or add this casino to the black list due to the insolvency of problems and total ignorance of both players and you. Screenshots with a promotional letter and a deposit are attached.