Complaint #23 BetsEdge Casino

Bonus not issued

By Dobronx

5 years ago

I received a promotional email from this casino. For a deposit of 750 rubles, I should have been given 200 free spins under the promo code "10". After making a deposit with this promo code, I have not received any free spins. I wrote this casino to technical support by mail, they ignore me. I ask you to deal with this problem and issue my free spins, or add this casino to the black list due to the insolvency of problems and total ignorance of both players and you. Screenshots with a promotional letter and a deposit are attached.

Disputed Casino BetsEdge Casino

Reason Bonus not given

Amount руб.750

Discussion

dobronx

• Baden-Württemberg • 10 reviews

5 years ago

Where answer? Just ignored lol.

dobronx

• Baden-Württemberg • 10 reviews

5 years ago

On your resource I have 1 account, as well as an account for my girlfriend, on which she played herself and had nothing to do with my account, including the address of residence, last name and other data, we also play from different devices always. The casino simply saw my girlfriend's mail on the screenshot, and decided that I was playing from several accounts, however, since we have been living together recently, she has access to a computer and checks her mail from my PC. Your accusations are complete nonsense, you would not send me promotions if I was seen using multiple accounts. I demand that this institution be blacklisted for defamation and refusal of the bonus.

AskGamblers

• Support Team

5 years ago

Dear BetsEdge Casino,

The AskGamblers Complaint Team is kindly asking you to provide a detailed explanation of the issue along with all the relevant facts and evidence that could support your accusations towards the player. Please make sure to state all the relevant casino and/or promotional terms that you believe have been breached by the player, if any. Please send required information to support@askgamblers.com directly.

Please note that according to the AGCCS Terms, we consider all the information presented during the course of our complaint process confidential and as such it will not be shared with third parties.

Please be in aware that in case you fail to respond and/or provide requested information within the given timeframe, the complaint will be closed as unresolved.

Thanks in advance for your cooperation.

BetsEdge Casino

• Representative

5 years ago

Hey there Dobronx,

thanks for reaching out this way! I am terribly sorry that our support didn't get back to your message.

That being said: You opened up several accounts on betsedge.com and managed to receive bonuses or welcome bonuses on both of them. Your accounts do not qualify anymore for bonuses and incentives of any kind which explains why you did not receive the promotional offer.

Your accounts have now been disabled.

Have a fantastic day!

Cheers,

Andy

BetsEdge Casino Complaint Stats

Resolved 5 / 8

Avg. Amount $2,512

Avg. Complaint Duration 4 days

Avg. Response Time 2 days

BetsEdge Casino Complaint Summary

Most user complaints about this operator fall under the Payment category.

So far, 3 out of 3 complaints in this category have been resolved.

This operator's average complaint duration is 4 days, while the average duration across all operators is 8 days.

BetsEdge Casino Complaints

See all complaints for this casino

Pending deposit of $30 CAD

I deposited $30 CAD on Oct. 23, 2021 at 0030 CST via interac e-transfer (Gigadat). This deposit method is instant but shows as pending in my transaction history (casino).

I messaged through the support form on the website asking why it was pending with no response. I checked again at 0830 CST it was still pending. I messaged again through the website. I then emailed Gigadat asking if my deposit was recieved by BetsEdge Casino. They confirmed that it was received and gave me the transaction number so I could follow up with the casino.

I emailed BetsEdge attaching my confirmation email that the deposit was successful, the email I received from Gidagat and my bank confirmation of the e-transfer. I still haven't heard anything from them.

I keep checking periodically hoping that my deposit would be confirmed but it still shows as pending. Can you please help me get through to support and get my deposit into my casino balance or a refund? There was also a bonus I claimed promo code 'LUCK'. It was deposit $30 CAD and receive 100 free spins.