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BetCruise casino HUGE withdrawal problem!

RESOLVED
Complaint Info
Disputed casino BetVoyager Casino
Reason Declined payment
Posted on May 16, 2014

Hi,

I submit the complain about betvoyager.com Casino, as they don’t pay my withdrawal, that is in process since September 2013.

Support don`t reply my numerous reqests and keep on promising that the withdrawal will be processing soon. And it comes this way for three months.

Anyone had the same problem with that casino?

If somebody can help please reply. If I send the complaint to the Gambling Comission of Netherlands Antilles will it work?

Thanks

Posted on December 16, 2013

Please check your messages in your message box at the Betcruise.com portal. A reply will be posted within 24 hours.

Posted on December 17, 2013

We have reason to believe the player violated the portal's rules. Due to

this there was a delay in the processing of his transaction. The answer

of the investigation has been sent to the player.

AskGamblers
Posted on November 15, 2018

This complaint has been reopened due to the declared willingness on behalf of BetVoyager Casino management to do everything within their power to solve their old complaints. AskGamblers Complaints Team is happy to give these old cases one more chance for a successful resolution.

Posted on November 16, 2018

The player tried to abuse our “Fairness Control” feature which allows players to download the upcoming results in an encrypted file format prior playing our games.

We already paid this individual a large amount after realising that he manipulated the system back in 2013 when this feature was still new and in development. After this case was solved, we contacted the player via our internal mail with our final verdict that the remaining balance won’t be paid in respect to our Terms and Conditions.

The case is long time Closed, please mark it as SOLVED! 

AskGamblers
Posted on November 16, 2018

Upon the information and evidence provided on behalf BetVoyager Casino management within their latest post, AskGamblers Complaints Team confirm and justify the casino actions.

Based on the above, AskGamblers Complaints Team consider this case as Resolved and it is now officially closed. In case of a disagreement with our decision we remind player that further assistance on this matter could be requested from the relevant regulatory body.

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