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Betchan Casino - Stalling paying out

RESOLVED
Complaint Info
Disputed casino Betchan Casino
Reason Delayed payment
Amount € 2500
Ali89 Netherlands Message
Posted on May 13, 2018

Oke, so i spend more then 4k at roulette and won back 2.5k. I requested a pay out on 5-5-2018 by bank transfer. Which should take 1-3 days and submitted all the documents, but my documents are still in pending as is my pay out. I have contacted the live support multiple times but kept getting an answer like it will take 5 working days for the bank transfer, or the transfer has already been made from our side. So i read the terms and conditions again and noticed i misunderstood a line that playwrs from the netherlands cannot play with real money. Could anyone please help?

Posted on May 14, 2018

Hello ALI89,

Please send your request to market­ing­@be­tch­an.com and we will sort this out asap. Sorry about inconvenience.


Thank you,
BetChan Casino team

AskGamblers
Posted on May 18, 2018

Dear Betchan Casino,

Please let us know if there's some update regarding this case.

Posted on May 18, 2018

Hello AG,

Everything was approved and is in process. Money will arrive to his account withing 5-7 working days since approval (next week).


Thank you.


BetChan Casino team.

AskGamblers
Posted on May 21, 2018

Dear @Ali89,

Please make sure to update your issue in a timely manner and let the AskGamblers Complaints Team know if you got the payment. Keep in mind that in case you fail to respond within the given time frame we will consider your issue as resolved and your complaint will be closed accordingly.

Thank you for your cooperation.

Betchan Casino Complaints

  • 36 of 38 resolved
  • 2 days avg response
  • 6 days avg complaint life
  • 1,803 USD avg amount

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